Support - Schedule a phone call using online chat
Would appreciate if the bot can confirm a schedule conference call. Made an appointment but no confirmation. In the end kept waiting for call to start. Of course nothing happen….
Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.
While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.
If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.
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Shermy Stephens commented
I need to schedule a call but there is no option for that. can someone help?
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Sarah Nemalladinne commented
I need to speak with customer service
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Pete Coe commented
Can someone please call me regarding reconciling a bank account please
Thanks
07947254841
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Maree Reddish commented
How do I get into chat to arrange a phone call back?
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Steve Miller commented
How do I get into chat to arrange a phone callback.
I need one urgently please +64 21 662865 -
Kristy Carr commented
I need to speak with someone on a few features I need help with. Please send me the best phone number to reach a live person.
Kristy Carr
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Martin Danger commented
No Kelly, you can't "reach them anytime by raising a case..."
Seriously, if "reaching someone" means sending them an email or something and then waiting for them to get back to you, if that means "reaching someone" then what does "making a request" mean?
You can't reach, call, talk to, or even reach out to, support 24 hours a day 7 days a week. You can send a request for support to call you back. That's it. That's the only thing you can do 24/7.
By Xero's english, I can "reach" my doctor for medical care 24/7 because I can send them a request to see them, and I can do that at any time.
How can you say those words when they are plainly untrue?
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TIMOTHY MITCHELL commented
We have been scammed with Xero.
Our file bank account has not changed. The client was sent an invoice the Bank account number has been changed - the client paid the scammers bank account.
This needs immediate attention
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Suzanne McCoy commented
Would it be possible to schedule a call to get some clarification on maternity pay calculations next Monday (04th Nov) or Tuesday (05th Nov) please - 07811453214. I am calculating different figures manually and would like to be able to understand fully Xero's calculations
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Kathleen Doherty commented
How do i contact someone for help??
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Elizabeth Leser commented
Hi there,
I am new to Xero and my bookkepper has done my activities report but she has been sick and I don't know how to look that up to pay ATO.
Can you help? -
Joe Bowser commented
My xero balance is wrong because reconciled invoice where added to the balance twice
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Dale Evans commented
Hi
Can I please have a call backwhen changed to new invoicing system my company name it now wrong
Dale
021 404 382 -
Irem Erkan commented
there is a technical issue with my account for over a month now and my account is technically usless. I need a call back asap or i will be looking to move to another platform for the lack of support
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Ho Yin Lam commented
Hi
I need help for bank reconciliation.
the daily money received from EFTPOS Does not match the report that we generated . We have 2 eftpos machine , the daily money received I would believe it is revenue . I am trying to match with my report with GST on my report . If they don’t match , how can I solve the issue ?
How can know the money is GST on income and GST free income ? -
Requesting a call back, I have been charged for an account that is clearly cancelled by XERO STAFFF MEMBER, the money that was taken out is part of my military pension, which is also my food for the week. This needs to be fixed ASAP or the Police will be involved regarding theft
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Jujhar Singh commented
call me urgently, I need help with invoicing
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Karlene Bond commented
Please contact me, I was getting billed but thought I had cancelled my account - but rather our email was broken so we werent getting the bills. Thank you
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Toby Wessels commented
Call me urgently.You have been double billing me for over year and a halve and been struggeling to talk to anyone u keep charging and block if u dont get monies .I need thos resolve or i woill open charge of internet and ccard fraud against u .
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Russ Masterton commented
Please call me now
- Edited by Community Manager to remove sensitive detail(Edited by admin)