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Support - Schedule a phone call using online chat

Would appreciate if the bot can confirm a schedule conference call. Made an appointment but no confirmation. In the end kept waiting for call to start. Of course nothing happen….

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Tai Wah Lim shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.


While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.

If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.

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  • Kristy Carr commented  ·   ·  Report

    I need to speak with someone on a few features I need help with. Please send me the best phone number to reach a live person.

    Kristy Carr

  • Martin Danger commented  ·   ·  Report

    No Kelly, you can't "reach them anytime by raising a case..."

    Seriously, if "reaching someone" means sending them an email or something and then waiting for them to get back to you, if that means "reaching someone" then what does "making a request" mean?

    You can't reach, call, talk to, or even reach out to, support 24 hours a day 7 days a week. You can send a request for support to call you back. That's it. That's the only thing you can do 24/7.

    By Xero's english, I can "reach" my doctor for medical care 24/7 because I can send them a request to see them, and I can do that at any time.

    How can you say those words when they are plainly untrue?

  • Suzanne McCoy commented  ·   ·  Report

    Would it be possible to schedule a call to get some clarification on maternity pay calculations next Monday (04th Nov) or Tuesday (05th Nov) please - 07811453214. I am calculating different figures manually and would like to be able to understand fully Xero's calculations

  • Elizabeth Leser commented  ·   ·  Report

    Hi there,

    I am new to Xero and my bookkepper has done my activities report but she has been sick and I don't know how to look that up to pay ATO.
    Can you help?

  • Joe Bowser commented  ·   ·  Report

    My xero balance is wrong because reconciled invoice where added to the balance twice

  • Dale Evans commented  ·   ·  Report

    Hi
    Can I please have a call back

    when changed to new invoicing system my company name it now wrong

    Dale
    021 404 382

  • Irem Erkan commented  ·   ·  Report

    there is a technical issue with my account for over a month now and my account is technically usless. I need a call back asap or i will be looking to move to another platform for the lack of support

  • Ho Yin Lam commented  ·   ·  Report

    Hi
    I need help for bank reconciliation.
    the daily money received from EFTPOS Does not match the report that we generated . We have 2 eftpos machine , the daily money received I would believe it is revenue . I am trying to match with my report with GST on my report . If they don’t match , how can I solve the issue ?
    How can know the money is GST on income and GST free income ?

  • CRONULLA-SUTHERLAND VETERAN ASSOCIATION . commented  ·   ·  Report

    Requesting a call back, I have been charged for an account that is clearly cancelled by XERO STAFFF MEMBER, the money that was taken out is part of my military pension, which is also my food for the week. This needs to be fixed ASAP or the Police will be involved regarding theft

  • Karlene Bond commented  ·   ·  Report

    Please contact me, I was getting billed but thought I had cancelled my account - but rather our email was broken so we werent getting the bills. Thank you

  • Toby Wessels commented  ·   ·  Report

    Call me urgently.You have been double billing me for over year and a halve and been struggeling to talk to anyone u keep charging and block if u dont get monies .I need thos resolve or i woill open charge of internet and ccard fraud against u .

  • Russ Masterton commented  ·   ·  Report

    Please call me now
    - Edited by Community Manager to remove sensitive detail

    (Edited by admin)
  • Faiza Nouman commented  ·   ·  Report

    Please call on
    - Edited by Community Manager to remove sensitive detail

    (Edited by admin)
  • Jerry Hoffmann commented  ·   ·  Report

    for some reason on income statement the expenses have parentheses around them

  • Pete Coe commented  ·   ·  Report

    Hi I would like to discuss adding a filter to filter out international 20% sales tax being added to the VAT return

  • CHRISTOPHER DAVIS commented  ·   ·  Report

    We have just been charged an extra $200 for our billing. This was direct debited, however there is no corresponding invoice for this transaction.
    Im looking to flag this as Fraudulent.
    If you could please explain that would be great

  • Robert SHAW commented  ·   ·  Report

    Xero why don't you have any support ?
    Can you recommend accounts package that offer support unlike Xero

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