Clients search - Business Name/Previous Entity Name Search Capability
Hi,
It would be nice if the software could search by a entity's registered business names or previously know entity names and it bring up the current company file.
We are able to add previous names or business names to the custom fields under a company's profile, but unless you know all the names by memory it can be hard to match up clients when you receive correspondence address to the business name and no ABN is mentioned.
Currently when this occurs we have to either search ABN lookup or ASIC register and trying to get relevant information we can then use to search in XPM practice manager like the ACN, ABN or possibly another related entity name.
Rebecca Murray
shared this idea
Hi community, thanks for sharing your interest through this idea. We recently announced the Xero Partner Hub at Xerocon. It encompasses many improvements for our partners to be able to move more efficiently and serve clients. One of the changes that accommodates part of the idea here is that you'll be able to search the Client list by a clients organisation name, or legal/trading name as mentioned on this related idea.
We appreciate there may be some practices using custom fields for this data and we want to be open that custom fields will not be searchable from the Client list. We have another idea for searching custom fields that you can join and follow for updates. You can find out more about Xero Partner Hub from our website.
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Ben Wood
commented
Make the ABN a live link to ABN lookup so we can easily check ABN details
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Anita Wildman
commented
When we search for a client in HQ, can it please also search Organisation (Display) Name and Trading/Legal Name. This would make it make easier when clients go by their trading names and we need to use legal name. Thank you
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Megan McKay
commented
100% agree. Other software have the functionality to search for both legal and business name. This is a shortcoming of XPM.
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Simone Shannon
commented
It would be very helpful to have a function available to search for a client under their business name. We have a lot of clients who are sole traders that have a registered business name and it would be good to see all this in XPM and be able to search for the business name to enter the client profile.