Security & support

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1. Issue: Payment deletion triggers uncontrolled automatic charges and reminders

   ISSUE: Payment deletion triggers uncontrolled automatic charges and reminders

   When a payment is deleted in Xero (even to correct a reconciliation mistake), it automatically re-triggers both autopay and invoice reminder notifications without any warning or opportunity to prevent it. This created a situation where:

   1. A bookkeeper deleted a payment to reconcile what appeared to be a duplicate charge in Stripe
   2. This action caused Xero to mark the invoice as unpaid and automatically re-charge an autopay client through Stripe without ANY notification, which cannot be recalled.
   3. A second client received an invoice reminder and paid again manually

   THE PROBLEM:
   There's currently no built-in protection or warning system to prevent automatic payments from being triggered when a payment is deleted. Since autopay charges can't be easily recalled once they process through Stripe, this creates real financial risk and client relations issues when reconciliation mistakes happen.

   FEATURE REQUEST:
   Add a control mechanism that either:

   1. Prevents automatic payments/reminders from triggering when a payment is deleted, OR
   2. Requires confirmation before allowing deletion of a paid invoice, OR
   3. Provides a warning that deletion will re-trigger these automated actions

   This would allow bookkeepers and business owners to safely reconcile without unknowingly creating duplicate charges.

   ISSUE: Payment deletion triggers uncontrolled automatic charges and reminders

   When a payment is deleted in Xero (even to correct a reconciliation mistake), it automatically re-triggers both autopay and invoice reminder notifications without any warning or opportunity to prevent it. This created a situation where:

   1. A bookkeeper deleted a payment to reconcile what appeared to be a duplicate charge in Stripe
   2. This action caused Xero to mark the invoice as unpaid and automatically re-charge an autopay client through Stripe without ANY notification, which cannot be recalled.
   3. A second client received an invoice reminder and paid again manually

   THE PROBLEM:
   There's currently… more

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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

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