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2 results found

  1. Request for Duplicate Invoice Submission Prompt

    Hi Xero Support Team,

    We would like to suggest a system enhancement. Could you please explore the possibility of having a prompt message appear to vendors whenever a duplicate invoice is submitted to us?

    Currently, duplicate submissions create additional manual checks and reconciliation work for our Finance team. A prompt at the point of submission would help prevent errors, reduce rework, and improve efficiency.

    Thank you for considering this request. We look forward to your feedback.

    1 vote

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    1 comment  ·  Support  ·  Admin →
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    Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  2. Xero Chat - Maintain a log of time stamp of chat

    When speaking to Xero support on a chat can Xero show the date, time of each part of the chat please like most other providers do each time each party of the chat types something in. It's really handy to refer back to.

    3 votes

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    0 comments  ·  Support  ·  Admin →
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    Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

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