Settings and activity
4 results found
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731 votes
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll…
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Adam Greco
commented
Now that we've celebrated a decade of Xero ignoring this request, maybe they can pick it up? I'd love to know what drives the decision making on the product team. Pretty sure it's the colorful pictures being drawn by the marketing team. It helps cement my decision to not buy your stock at least.
An error occurred while saving the comment Adam Greco
commented
Any company ordering parts from vendors (plumber to a warehouse) has to reach out to different parties for support. There's no excuse for not having this feature. It's just sloppy and bad priorities on Xero's part.
An error occurred while saving the comment Adam Greco
commented
This is getting really stale, Xero. Help us help you. Add this basic feature that other software has been doing since the '90s.
Your customers have spoken. We don't need new reports, we just need a solid core product that allows us to function professionally. Give it a try.
An error occurred while saving the comment Adam Greco
commented
Brad isn't wrong........
An error occurred while saving the comment Adam Greco
commented
Holy moly. This idea was submitted 7 years ago with no action, still?
An error occurred while saving the comment Adam Greco
commented
Would be helpful, but just keep in mind people that most of these requests sit here for years. You likely won't see it in the time before you graduate from Xero, but you will get a "new" look at adding customers/vendors that is clunkier than a 1963 GMC Truck.
Adam Greco
supported this idea
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9 votes
Hi team, appreciate your feedback on the new navigation and though we don't have any immediate plans around changing the placement of global search we'll continue to track the interest for this here.
While not exactly the solution you're after, to save you clicks you could instead use your key board to type '/' which'll automatically open search for you 😊
Adam Greco
supported this idea
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392 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
When there is opportunity to pick this up, I will share any news with you all here.
An error occurred while saving the comment Adam Greco
commented
@Nicole Reilly anyone willing to help solve these problems is a welcome addition, especially when they're not charging anything for something that is nearly turnkey. Xero has ignored this for a decade. If you think they're going to fix it, it may be when we retire or if AI takes over New Zealand.
Xero is clearly missing the boat and trying to see which customers survive. It's Kiwi Squid Games.
@Kelly, I've been watching these threads for nearly a decade and curious if/when your team will actually ever solve a single item I've upvoted. You would be wise to stop chasing QuickBooks and start giving customers what they need. A better product that lets users not worry about every single feature would be really nice.
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3 votes
An error occurred while saving the comment Adam Greco
commented
Great idea and a gaping whole that is a critical miss on the Xero team's part.
Adam Greco
supported this idea
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Feb 2/2026 I can update for Kelly:
Vital user features are continuing to take a back seat while we visually update Xero and make it more difficult for users to use productively.
While you may be an accountant needing a functional tool to conduct business, please look at our new dashboard that looks very pretty. It may not be really useful, but we've now now buried search, tracking categories, and other features back behind several menu settings with the hope this will distract you from doing your job! If you fail at that, it should make things more difficult!
Enjoy!
P.S. this feature has been routinely requested for over a decade. We're hoping global warming makes an even more solid dent before you can send emails to your customers as they request! See you in 2036 to ensure you're either a pensioner or still slaving away, because you will still need to send these emails yourself...in 2046!
Since you've made it this far (reading time same time as it would take to develop this feature during happy hour) --- Our test groups for user feedback are entirely composed of Kiwis! The birds, not the people!
Releasing in 2026: Xero User Empathy
Edit - I don't work for Xero. This is my attempt at humor...