Settings and activity
4 results found
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1,433 votes
Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
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Adam Greco
supported this idea
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752 votes
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll…
An error occurred while saving the comment Adam Greco
commented
Feb 2/2026 I can update for Kelly:
Vital user features are continuing to take a back seat while we visually update Xero and make it more difficult for users to use productively.
While you may be an accountant needing a functional tool to conduct business, please look at our new dashboard that looks very pretty. It may not be really useful, but we've now now buried search, tracking categories, and other features back behind several menu settings with the hope this will distract you from doing your job! If you fail at that, it should make things more difficult!
Enjoy!
P.S. this feature has been routinely requested for over a decade. We're hoping global warming makes an even more solid dent before you can send emails to your customers as they request! See you in 2036 to ensure you're either a pensioner or still slaving away, because you will still need to send these emails yourself...in 2046!
Since you've made it this far (reading time same time as it would take to develop this feature during happy hour) --- Our test groups for user feedback are entirely composed of Kiwis! The birds, not the people!
Releasing in 2026: Xero User Empathy
Edit - I don't work for Xero. This is my attempt at humor...
An error occurred while saving the comment Adam Greco
commented
Now that we've celebrated a decade of Xero ignoring this request, maybe they can pick it up? I'd love to know what drives the decision making on the product team. Pretty sure it's the colorful pictures being drawn by the marketing team. It helps cement my decision to not buy your stock at least.
An error occurred while saving the comment Adam Greco
commented
Any company ordering parts from vendors (plumber to a warehouse) has to reach out to different parties for support. There's no excuse for not having this feature. It's just sloppy and bad priorities on Xero's part.
An error occurred while saving the comment Adam Greco
commented
This is getting really stale, Xero. Help us help you. Add this basic feature that other software has been doing since the '90s.
Your customers have spoken. We don't need new reports, we just need a solid core product that allows us to function professionally. Give it a try.
An error occurred while saving the comment Adam Greco
commented
Brad isn't wrong........
An error occurred while saving the comment Adam Greco
commented
Holy moly. This idea was submitted 7 years ago with no action, still?
An error occurred while saving the comment Adam Greco
commented
Would be helpful, but just keep in mind people that most of these requests sit here for years. You likely won't see it in the time before you graduate from Xero, but you will get a "new" look at adding customers/vendors that is clunkier than a 1963 GMC Truck.
Adam Greco
supported this idea
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434 votes
Hi team, we appreciate the on-going support and feedback we're receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.
They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.
For the time being we'll shift to In discovery and I'll return as soon as there is more on this to share.
An error occurred while saving the comment Adam Greco
commented
@Nicole Reilly anyone willing to help solve these problems is a welcome addition, especially when they're not charging anything for something that is nearly turnkey. Xero has ignored this for a decade. If you think they're going to fix it, it may be when we retire or if AI takes over New Zealand.
Xero is clearly missing the boat and trying to see which customers survive. It's Kiwi Squid Games.
@Kelly, I've been watching these threads for nearly a decade and curious if/when your team will actually ever solve a single item I've upvoted. You would be wise to stop chasing QuickBooks and start giving customers what they need. A better product that lets users not worry about every single feature would be really nice.
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3 votes
An error occurred while saving the comment Adam Greco
commented
Great idea and a gaping whole that is a critical miss on the Xero team's part.
Adam Greco
supported this idea
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@David Faulder, lol. That's why I'm still here as well. I think Kelly has the worst job on earth. Defending why nothing really gets done despite continuing to charge more and more every few months. And if they do commit to doing something, not giving a timeline. Xero, is your internal roadmap just a thousand question marks?