Settings and activity
3 results found
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237 votes
Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.
Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.There are really important reasons why we must go forward with sunsetting classic invoicing…
Sue Van Pelt
supported this idea
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74 votes
Hi community, we'd like to confirm that enabling phone numbers to be stored against additional people within a contact record is not something we have plans to develop at this time. This may be a function we look to explore in the long-term so we're still interested to get a clearer understanding of users that'd like to see this developed, and will continue to track this through the conversation here. If there's any change we will let you know on on this idea.
An error occurred while saving the comment An error occurred while saving the comment Sue Van Pelt
commented
We also deal with multiple people within larger organisations - being able to add their email as well as their phone number would be very useful.
Sue Van Pelt
supported this idea
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100 votes
Hey community, just a quick update to let you know the team are currently working on the ability to show the email address that an invoice was sent to, in the History & Notes! We'll pop back to confirm it's been delivered in the next few months 😊
As Kelly mentioned in our last update, viewing the timestamp of history items on an invoice is a separate idea started across here. And, it looks like a separate idea has been raised for the last part of this original idea New invoicing | View contact address. Feel free to add your vote to those ✅ if they're changes you'd like to see.
An error occurred while saving the comment Sue Van Pelt
commented
I'd like to add my request for the email address an invoice was sent to to be included back into notes. I deal with a large organisation that has multiple project managers that need to be copied into their relevant invoices when I send them. Previously I could check that the invoice had gone to the correct person, now I cannot. Also used occasionally to check that I hadn't made a typo. Can you please add this function back into the new invoicing format or at least advise why this can't happen - thanks.
Sue Van Pelt
supported this idea
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We are civil contractors, like Freya, we too need to have the accounts team, the (mulitple) project manager plus others for several large organisations we deal with. Even small businesses these days have separate email addresses for bills (we have two that have one for invoices and another for statements!!!), PLUS the sales person - what is the problem with having multiple contacts??