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  1. Pricing Plan - Increase the limits of Bills in Starter Pricing Plan

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    44 comments  ·  For small businesses » Subscription & support  ·  Admin →
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    Michael Coates commented  · 

    Interesting that Xero doesn't even comment on this obvious problem

    Michael Coates supported this idea  · 
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    Michael Coates commented  · 

    Xero is a rip off. We once had a much bigger business and the flexibiity of the software was amazing. It was a fully integrate MRP system. Now that we have a small retirement business our accountant asked us to use Xero. It's very limited and I can't see why it costs so much
    With the price increase, I have downgraded to the Ignite plan but those artifical limts on invoices and bills are a poor joke. What they don't in their plan details is that if you go over 20 invoices in a month, you get a one off bonus 5 invoices. That's it. Then you have to upgrade to the next level at twice the cost. I suggested to their tech help that 240 invoices a year would make more sense. I also suggested that unused invoices should roll over to the next month. He suggested I post the idea here.
    Xero is just not customer focussed.
    What happened to the idea that their job is to excite the customer. They seem **** bent on antagonising instead.
    Small customers usually grow in small amounts. The Xero plans make big steps that just put customers off.
    How about it Xero? Excite us - don't antagonise us.