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  1. 1,011 votes

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    Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

    As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

    We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

    One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…

    Craig C supported this idea  · 
  2. 308 votes

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    Craig C commented  · 

    We like to send quotes from 'sales' and invoices and statements from 'accounts'. Since we started using Xero our work around is to send the quote emails from Xero email to our 'sales' mailbox and then forward from there, so its a bit of a fudge, too many clicks, different systems etc.

    It would be good to have the ability to select the sender address directly in Xero, rather than use our 'fudge' workaround.

    Craig C supported this idea  · 
  3. 625 votes

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    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

    Craig C supported this idea  · 
  4. 28 votes

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    Hi everyone, appreciate this idea has been in a state of Under review fro some time. While it was something our teams we're looking into, this work has had to be put down with other priorities that have transcended. 

    For now, we'll shift back to 'submitted' where we can continue to track appetite. We'll be sure to let you know if there's any change in this space. Thanks 

    Craig C supported this idea  · 
  5. 4 votes

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    Appreciate your screenshot and can see what you're meaning here, Craig. 

    While this is not a bug we appreciate this is not ideal and understand why you'd like to be able to view these to items at once. Currently these are two separate features in the Reconcile screen which is why they work in isolation and the More details view can be open and closed while working with Find & Match. 

    We don't have immediate plans for changing this behaviour, however I've shared with our team and we will let you know if there's any change planned. 

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    Craig C commented  · 

    Hello Kelly, can you confirm you have read the BUG in Case CX0013467462, have seen the screenshot attached to that CASE, and you now understand the issue?

    Craig C shared this idea  · 
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    Craig C commented  · 

    I checked the demo, it doesn't have reference in the 'more details', I have masked out private data. Its bad design/bug the 'statement details' blocks out the invoices, so unable to select them whilst reviewing the payment ref for that bank transaction.

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    Craig C commented  · 

    Hello, yes I sent screenshot, see the case CX0013467462.