Settings and activity
3 results found
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1,142 votes
Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…
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Grant Clarke
commented
When multiple users including remote bookkeepers use Xero, its critical to have separate desk emails to use, considering one is doing purchasing another doing sales, another accounts desk.
please expedite this request - from a user its embarrassingly non-compliant.Grant Clarke
supported this idea
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464 votesGrant Clarke
supported this idea
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327 votes
Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.
An error occurred while saving the comment Grant Clarke
commented
I would like to have this issue escalated. I use Xero with multiple organisations, the issue has raised as more than one desk user is logging on / sending emails.
I believe it is a basic request, probably surprised that it remains unresolved.Please seriously revisit this problem it is generating a lot of hassle internally
An error occurred while saving the comment Grant Clarke
commented
Emails generated by desk ie admin@, should be separate from accounts@.Currently it appears that organisation structure is one email. Especially is this useful when login user is using their personal email account ie bookkeeper. They represent a desk within the organisation and should be able to generate that desk email as reply to.
Thanks for working on this oneGrant Clarke
supported this idea
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Hi Kelly checking to see status update for this query.
Eight months since last update; i am being optimistic it must surely be ready for release, hoping it was in the November quarterly update.
Disappointed it wasnt as this is a critical feature, i believe; for organisation where accounts, purchasing involve different desk emails and demarcation. Please escalate