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  1. Contacts - Allow multiple addresses for a single contact record

    1,289 votes

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    422 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

    We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

    We appreciate your patience as we work through the complexities…

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    Grant Clarke commented  · 

    Hi Kelly checking to see status update for this query.
    Eight months since last update; i am being optimistic it must surely be ready for release, hoping it was in the November quarterly update.
    Disappointed it wasnt as this is a critical feature, i believe; for organisation where accounts, purchasing involve different desk emails and demarcation. Please escalate

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    Grant Clarke commented  · 

    When multiple users including remote bookkeepers use Xero, its critical to have separate desk emails to use, considering one is doing purchasing another doing sales, another accounts desk.
    please expedite this request - from a user its embarrassingly non-compliant.

    Grant Clarke supported this idea  · 

  2. Invoices - Unapprove option

    493 votes

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    162 comments  ·  For small businesses » Business features  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for everyone's support in this idea. We understand the strong feelings expressed in your comments, where an invoice can be accidentally approved when still needing to go through a review or remain in a draft status. 

    As suggested by some users in this thread, if this has already occurred an option for now would be to add a note to the history of the invoice so other users are aware of the action and what needs to be done, or alternatively Void the invoice and copy to a new Draft invoice (consider if you need to change the invoice # before voiding the approved one, so you can use this on the new draft invoice). 

    While not a resolution for this idea, to avoid mistakenly approving an invoice an option could be to make use of the keyboard shortcuts that are now available in invoicing such as Save &…

    Grant Clarke supported this idea  · 

  3. Email Settings - Ability to have separate reply-to email address

    355 votes

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    94 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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    Grant Clarke commented  · 

    I would like to have this issue escalated. I use Xero with multiple organisations, the issue has raised as more than one desk user is logging on / sending emails.
    I believe it is a basic request, probably surprised that it remains unresolved.

    Please seriously revisit this problem it is generating a lot of hassle internally

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    Grant Clarke commented  · 

    Emails generated by desk ie admin@, should be separate from accounts@.Currently it appears that organisation structure is one email. Especially is this useful when login user is using their personal email account ie bookkeeper. They represent a desk within the organisation and should be able to generate that desk email as reply to.
    Thanks for working on this one

    Grant Clarke supported this idea  ·