Settings and activity
3 results found
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1,435 votes
Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
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Grant Clarke
commented
When multiple users including remote bookkeepers use Xero, its critical to have separate desk emails to use, considering one is doing purchasing another doing sales, another accounts desk.
please expedite this request - from a user its embarrassingly non-compliant.Grant Clarke
supported this idea
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514 votes
Thanks for everyone's support in this idea. We understand the strong feelings expressed in your comments, where an invoice can be accidentally approved when still needing to go through a review or remain in a draft status.
As suggested by some users in this thread, if this has already occurred an option for now would be to add a note to the history of the invoice so other users are aware of the action and what needs to be done, or alternatively Void the invoice and copy to a new Draft invoice (consider if you need to change the invoice # before voiding the approved one, so you can use this on the new draft invoice).
While not a resolution for this idea, to avoid mistakenly approving an invoice an option could be to make use of the keyboard shortcuts that are now available in invoicing such as Save &…
Grant Clarke
supported this idea
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374 votes
Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.
We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.
We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.
This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.
For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks
An error occurred while saving the comment Grant Clarke
commented
I would like to have this issue escalated. I use Xero with multiple organisations, the issue has raised as more than one desk user is logging on / sending emails.
I believe it is a basic request, probably surprised that it remains unresolved.Please seriously revisit this problem it is generating a lot of hassle internally
An error occurred while saving the comment Grant Clarke
commented
Emails generated by desk ie admin@, should be separate from accounts@.Currently it appears that organisation structure is one email. Especially is this useful when login user is using their personal email account ie bookkeeper. They represent a desk within the organisation and should be able to generate that desk email as reply to.
Thanks for working on this oneGrant Clarke
supported this idea
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Hi Kelly checking to see status update for this query.
Eight months since last update; i am being optimistic it must surely be ready for release, hoping it was in the November quarterly update.
Disappointed it wasnt as this is a critical feature, i believe; for organisation where accounts, purchasing involve different desk emails and demarcation. Please escalate