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  1. 196 votes

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    Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
    We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
    We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…

    Chrissie Ho supported this idea  · 
  2. 17 votes

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    Chrissie Ho supported this idea  · 
  3. 44 votes

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    Chrissie Ho supported this idea  · 
  4. 34 votes

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    Chrissie Ho supported this idea  · 
  5. 44 votes

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    An error occurred while saving the comment
    Chrissie Ho commented  · 

    You have this feature available in two separate reports yet you cannot create one report?
    How can you say you provide Activity Statements when you are ignoring a crucial part? You cannot do a complete BAS in Xero for lack of this and other features. You have the frame work. Why isn't this done?
    I have noticed this is worded in many requested that have not been combined either.

    Chrissie Ho supported this idea  · 
  6. 9 votes

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    Chrissie Ho commented  · 

    Your prices are getting higher, your service offering lower. How do you not have statutory obligations as a standard function? How do you expect small business to pay an extra $50 a month for auto super. Your product not suitable for large businesses. Who is your market? Xero are completely tone deaf to the current state of economy and circumstance for small business.

    Chrissie Ho supported this idea  · 
  7. 14 votes

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    Chrissie Ho commented  · 

    I am having a real backlash from clients I am trying to move to Xero. The functions just are not there for payroll only and lower plans. Any subscription with Xero for payroll is not competitive and lacks vital features like super clearing house and limits employees. You are pricing yourselves out of the market. MYOB does this for $5 for 2 years.
    Its a statutory obligation. How can you call yourself small business software when you don't support their needs.

    Chrissie Ho supported this idea  ·