A 'Report an outage' feature would be great to alert the Xero Support team to any smaller or not so common issues using Xero. Currently we can only search topics or raise a case.
A quick function to report an outage would mean Xero support are more aware of things that aren't working correctly and do not have to wait until multiple people check the Xero status page.
Eg: Today I have encountered Workpapers are not allowing new workpaper packs to be created. Existing workpapers are not affected.
I checked with other team members and they have the same problem.
Xero status shows no issues with any products yet I am having an issue. I have raised a case in hopes it can be corrected shortly.
If I could report this to Xero Support, they would be alerted more quickly to smaller issues
Hollie Williams
supported this idea
·
A 'Report an outage' feature would be great to alert the Xero Support team to any smaller or not so common issues using Xero. Currently we can only search topics or raise a case.
A quick function to report an outage would mean Xero support are more aware of things that aren't working correctly and do not have to wait until multiple people check the Xero status page.
Eg: Today I have encountered Workpapers are not allowing new workpaper packs to be created. Existing workpapers are not affected.
I checked with other team members and they have the same problem.
Xero status shows no issues with any products yet I am having an issue. I have raised a case in hopes it can be corrected shortly.
If I could report this to Xero Support, they would be alerted more quickly to smaller issues