Settings and activity
3 results found
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62 votes
Hollie Williams
supported this idea
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86 votes
Thank you for your feedback on the changes for NZ GST returns here, everyone. Late Claims display in the body of the return, to review them. If you click on this the Transaction tab will open and to toggle Late claims on and off, select the 'More' option.
Late claims have been separated into their own section in the Transactions tab, and if needed you can also use the Filter to choose to only view Late Claims. We'll soon be updating the export to PDF to allow late claims to be excluded.
We want to be open that we don't have plans for separating these back into their own tab and will close this idea. We still very much appreciate your feedback and will continue to iterate on this overtime to make filling and filing GST for an organisation simpler and more efficient.
An error occurred while saving the comment Hollie Williams
supported this idea
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23 votes
Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.
One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.
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Hollie Williams
supported this idea
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An error occurred while saving the comment Hollie Williams
commented
A 'Report an outage' feature would be great to alert the Xero Support team to any smaller or not so common issues using Xero. Currently we can only search topics or raise a case.
A quick function to report an outage would mean Xero support are more aware of things that aren't working correctly and do not have to wait until multiple people check the Xero status page.
Eg: Today I have encountered Workpapers are not allowing new workpaper packs to be created. Existing workpapers are not affected.
I checked with other team members and they have the same problem.
Xero status shows no issues with any products yet I am having an issue. I have raised a case in hopes it can be corrected shortly.If I could report this to Xero Support, they would be alerted more quickly to smaller issues
The new layout is awful and not user friendly at all. Multiple tabs for multiple returns is far easier to reconcile and review returns, Late claims are better suited to their own tab for easy checking and viewing.