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  1. NZ Tax - Check of Overseas Income Jurisdiction codes to identify invalid country code

    32 votes

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    submitted  ·  9 comments  ·  For accountants & bookkeepers » Xero Tax  ·  Admin →
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    Hollie Williams supported this idea  · 

  2. Xero - Option to flag a performance issue without having to raise a support case

    23 votes

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    7 comments  ·  For small businesses » Subscription & support  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.

    One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.

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    Hollie Williams supported this idea  · 
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    Hollie Williams commented  · 

    A 'Report an outage' feature would be great to alert the Xero Support team to any smaller or not so common issues using Xero. Currently we can only search topics or raise a case.

    A quick function to report an outage would mean Xero support are more aware of things that aren't working correctly and do not have to wait until multiple people check the Xero status page.

    Eg: Today I have encountered Workpapers are not allowing new workpaper packs to be created. Existing workpapers are not affected.
    I checked with other team members and they have the same problem.
    Xero status shows no issues with any products yet I am having an issue. I have raised a case in hopes it can be corrected shortly.

    If I could report this to Xero Support, they would be alerted more quickly to smaller issues