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103 votes
Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster.
That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.
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Livia Michelini
commented
Update for those setting up a case and requesting Opt Out on this feature. Reply from Xero to our request to Opt Out....
"Our Product team are able to remove this feature however they have advised that if this feature is removed from your organisation, you will not receive any invoice email improvements for the next 3-6 months."
Not an issue for us as we are migrating across to a new business system that supports invoicing to customers but without proper context (ie is it a technical limitation), looks like the poor form continues....
An error occurred while saving the comment Livia Michelini
commented
Poor form Xero. we will be invoicing from another program to avoid this moving forward. Perhaps work on improving functionalities that have been slow off the mark instead of focusing on sales and marketing of your brand. Performance is starting to slip Xero.
Livia Michelini
supported this idea
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143 votesLivia Michelini
supported this idea
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"The data"? Oh dear....
Xero, a more effective update would be to allow us to insert our own branding and provide more customisable templates into the invoice emails (e.g. we'll have our own logo in the invoice template thank you very much) so that OUR customers know that they are dealing with US and not YOU, a 3rd party software. Your APIs are integrated with large companies in the background who don't have your logo on their invoices yet they synchronise and push bills across via Xero.
Disappointing - you are missing opportunities to respond to and prioritise your customers' needs (let's not mention the long list of functionalities that are glaringly absent from your program, particularly around payroll).
Further confirmation of why we will not be using Xero to email invoices to customers. We have found a very suitable alternative that supports our business and our own branding with customers and understands the nature of B2B relationships.