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917 votes
Thanks everyone, for continuing to share your experiences and examples here. We’ve been following the recent comments and really appreciate the added detail around the challenges this creates in real payment runs, particularly where credits need to be reflected alongside bills so supplier statements and remittances stay aligned.
This March, we released the ability to find and match credit notes when reconciling, which was another highly requested idea on Xero Product Ideas.
We recognise this is an end-of-process solution and doesn’t address the core need raised in this idea. As a quick update from my last post, we’ve done some early exploration into the technical requirements needed to solve the pain points mentioned. This is a complex area to get right, as it touches multiple parts of the bill payments and credit note experience.
At this stage, our focus remains on continuing to develop our bank-agnostic payments solutions across regions,…
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Patrick James and Co
commented
Dear Katie,
What I did was to go through the process to "open a case", then selected the closest thing, which was "I have a question about my subscription invoice".
Even though that was technically the wrong thing, I was still able to open a conversation, based on my unhappiness with the price increase.Unfortunately, like all of these faceless technology companies, there is no simple email address or telephone number!!
An error occurred while saving the comment Patrick James and Co
commented
Dear Lisa, Katie, Mark, Alison, Paul, etc,
Please make sure you click the CRITICAL button above to register your vote.
I also suggest you contact Xero directly to register your unhappiness that this basic, fundamental bookkeeping necessity has continued to be ignored. I have done this, but have just received the same old tired response. They apparently don't think this is important enough. Here's what they said:
"A rarely submitted feature request might be superb and very valuable but may be competing against a common request that may be perceived to be less valuable. We do try to take all elements into consideration."
Clearly Xero see this as "a rarely submitted feature request", so we need to ramp this up, people. Email them directly and vote on here!
Thanks
An error occurred while saving the comment Patrick James and Co
commented
Every time someone posts a message of support for this idea, it makes me even more angry that it hasn't been actioned yet by Xero. It must have been years ago that I first mentioned this.
This has become even more frustrating for me now, as I am now having to send remittance advices to my client's suppliers, which of course are useless, because the credit notes will have all been matched off against various invoices, which will not be obvious from the remittance advice! I don't know how they are supposed to understand them.Can I also mention again the fact that duplicate credit notes are not flagged, whilst duplicate invoices are??
Patrick James and Co
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22 votes
An error occurred while saving the comment Patrick James and Co
commented
I first proposed this about 3 years ago. It's unbelievable that Xero still haven't taken notice of this request.
The whole way credit notes are dealt with weird - they seem to think that all credit notes would be allocated to specific invoices, which I suppose they still have the backwards system of having to allocate them before paying a batch statement.
Still really irritating - it's clear that Xero couldn't care less about this, so many years on from asking.Patrick James and Co
supported this idea
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45 votesPatrick James and Co
supported this idea
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Typically, it was marked as "Working On It" on March 10, 2024... 🤣🤣