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← Share and support customer ideas for Xero

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7 results found

  1. Invoice Reminder - Templates to apply to specific customers

    9 votes

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    submitted  ·  0 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Neil Fellows supported this idea  · 

  2. Support - Add option to schedule a phone call using online chat

    53 votes

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    66 comments  ·  For small businesses » Subscription & support  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate seeking urgent help, however right here you're in Xero Product Ideas. This is where you can join and vote on ideas for change at Xero, this is not a direct line to support. This is a public forum where anything you post is visible to others - Please keep this in mind when sharing your details.


    While we don't have an inbound number you can contact our Xero Support team, you can reach them anytime by raising a case through the Contact Xero Support tile found at the bottom of most pages throughout Xero Central.

    If you can provide a little detail on your questions or what you're needing help with we'll be bale to get you in touch with someone with the best skills to help, and generally our specialists are happy to arrange a phone call at a time that suits you.

    Neil Fellows supported this idea  · 

  3. Contact List - View contact group and last activity date

    17 votes

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    submitted  ·  5 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Neil Fellows supported this idea  · 

  4. Contacts - Different default email addresses for different transactions in Xero

    647 votes

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    221 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

    Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

    While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

    Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

    We do regularly review all ideas here, and your input is vital. We'll…

    Neil Fellows supported this idea  · 

  5. Contacts - Bulk Archive option if inactive for an extended time

    26 votes

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    submitted  ·  10 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Neil Fellows supported this idea  · 

  6. Remittance advice: more email address options

    61 votes

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    submitted  ·  14 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Neil Fellows supported this idea  · 

  7. History & Notes - Xero Mail - Log of mail sent via Xero

    403 votes

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    submitted  ·  174 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    Neil Fellows commented  · 

    Do we have any update on this we should not be having to send these to our email to send down, this still doesn't prove its got to the recipient?

    Neil Fellows supported this idea  ·