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66 votes
Hi everyone, thank you for your feedback here. This has been shared back with our product team who are keeping a close eye on feedback surrounding this new experience.
While there was a lot of testing around the placement and font sizing of each element in the new experience we appreciate there are differences in how and what details businesses would like to show on their invoices.
We don't have immediate plans of change however I'll be sure to let you know here if there are any plans made.
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Chantal de Bruyn
supported this idea
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91 votes
Thank you everyone, for sharing your feedback on the new invoice template editor.
While we hear your concerns, we don’t accept ideas asking us to remove a new feature or restore an old experience. That said we want to hear your feedback on how we can improve the new experience.
In relation to feedback on the invoice title - We've recently released an update in the Advanced section of the editor where you have multiple options for the Invoice title, a couple of preselections or the ability to set your own custom title.
I've linked some ideas started around changes users would like to see below, and encourage you to add your vote where of interest to you. This'll be highly valuable to the team and we'll be able to keep you updated on related changes
Chantal de Bruyn
supported this idea
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52 votesChantal de Bruyn
supported this idea
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I fail to understand how Xero just ignores the wishes of its customers. The new invoice template is simply terrible. It looks like a young child set it up. It looks unprofessional and we (South Africa) currently cannot edit.
The feedback from Xero "we don't have immediate plans of change" is quite arrogant, given the fact that we are your paying customers. Therefore, we should be able to demand and not be dictated to.
ALSO, the credit note template has not changed, so it looks like we don't know what we are doing. Our customers continue complaining and we are at a loss as to what to say to them. Xero needs to resolve this urgently.
I truly don't know who your test audience for these changes was, but it would seem it was not your actual paying customers.