Settings and activity
5 results found
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63 votes
Hi everyone, thank you to all those that contributed to our teams discovery in this space.
We also really appreciate all that's been shared about why having a record of communications sent to your customers is important for your follow-up and record-keeping.
Coming off the back of our teams research we're in the process of releasing payment follow-ups, a new feature that helps merchants manage chasing overdue invoices.
We want to be upfront here that we don’t currently foresee adding an option to send yourself a copy when sending invoice reminders specifically.
That said, with more investment into the new payment follow-ups feature our team will consider how to give merchants visibility of the follow-ups sent through Payment follow-ups as a future improvement and your feedback here is valuable to this.
We appreciate everyone who's shared their experiences and helped us understand what visibility is needed when collecting payments.
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Brett Inman
supported this idea
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18 votes
Hi everyone, we appreciate your support here in making overdue invoice follow-ups easier and more efficient.
We'd like to share that work is currently underway where soon you'll be able to use JAX to automatically generate and execute follow-up plans for overdue invoices across all eligible contacts, which will help reduce manual chasing and create a more consistent process for getting paid.
You can tune into recent updates through the long and short of it on our website, and I'll update you all here when this feature lands.
An error occurred while saving the comment Brett Inman
commented
As JT said, once they click over xx days, switch to weekly reminders
Brett Inman
supported this idea
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191 votes
Thanks for sharing your idea, and letting us know the changes that matter most for you. We appreciate hearing the option to convert a draft bill into a credit note will improve your workflow.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Brett Inman
supported this idea
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2 votes
Hi Brett, thanks for sharing this suggestion. We understand you’re looking for the ability to keep a default bank account and payment date when recording manual bill payments.
Having these fields retained could help make high-volume bill processing smoother and reduce repetitive steps when entering multiple payments.
I’ve updated this idea to Gaining Support so we can continue gathering feedback and examples from the community.
Brett Inman
shared this idea
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60 votes
Thanks for feeding back on your auto reconcile experience with us here and letting us know the changes that'd help you make the most use of this feature.
Right now, our teams are looking into improvements including a settings panel that enable more control of what drives bank auto reconciliations in your org. I'll be back to share more when this is released 🙂
An error occurred while saving the comment Brett Inman
commented
Hi, be great to turn off auto reconcile for invoices being paid.
I like keeping an eye on them coming in, and then marking off the hard copy.
now, it just disappears
so the way i manage this (i agree with what everyone is saying) is add my email address as a secondary contact in my customers and tick include in email.
then whenever an email is sent by xero, i get included.