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  1. 909 votes

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    Hi everyone, our product teams are continuously reviewing and reprioritising their roadmaps for future work and although we don’t have any plans to change the credit application process this year, this is something we will investigate more closely in 2026.

    As we begin to explore work for enabling credit notes in the bill payments flow, we’ll reach out for input to help us shape the design and approach so we cater for the widest possible requirements. Thank you all, and we’ll be back to share when exploration starts.

    Gautama Lew supported this idea  · 
  2. 30 votes

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    We're grateful for your engagement and letting us know the changes that matter to you.

    While we don't have immediate plans for adding a file icon indicator to the Contact Activity list we're tracking the interest from our community here and will share if there are any updates planned. Thanks

    Gautama Lew supported this idea  · 
  3. 3 votes

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    It’s great to see ideas around attachment previews, especially how support for .eml and .msg files could make audit workflows smoother.

    This idea is now open for the community to vote on and discuss. Adding a few details about how it would fit into your workflow can help others understand why it matters and give the product team extra context.

    We’ll keep this thread updated as things develop.

    Gautama Lew supported this idea  · 
  4. 10 votes

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    ✨ Thanks so much for taking the time to share this idea — we can definitely see why this would make a real difference.

    Being able to create a Spend Money transaction directly from the Files page is a helpful improvement, but if there’s no way to adjust the VAT amount to match the receipt exactly, it does create a gap in the workflow. Even a small difference of a penny means the transaction can’t be completed there and the user has to abandon the process and enter it another way, which reduces the value of the feature.

    We agree this would make the experience more practical and complete, so we’re moving your idea to Gaining Support. That helps us better track interest in this improvement and show the team the impact it’s having for customers using this workflow.

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    Gautama Lew commented  · 

    Further to the original post, I would also like to request for the ability to adjust VAT value to be made possible for all other document types (Bills, Invoice, etc.) and not only just Spend Money.

    Thank you.

    Gautama Lew supported this idea  ·