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  1. Xero Support - Support chat feature

    60 votes

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    26 comments  ·  Security & support » Security  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.

    We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.

    This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.

    Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.

    Sonia De Rose supported this idea  · 

  2. Xero Support - Change how 24/7 support is advertised

    12 votes

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    submitted  ·  7 comments  ·  Security & support » Security  ·  Admin →
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    Sonia De Rose supported this idea  · 

  3. AU Payroll - Add portable long service leave report

    109 votes

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    40 comments  ·  Payroll & expenses » Payroll  ·  Admin →
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    Gaining Support  ·  AdminDavid Reynolds (Admin, Xero) responded

    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

    An error occurred while saving the comment
    Sonia De Rose commented  · 

    It is mandatory reporting in Australia and fundamental to any payroll program - your competitors do it better