Sales Invoicing - Order acknowledgement
Between a quote and sales invoice option to create a sales order acknowledgement
Purpose: To confirm to the buyer that the business agreed on the sales, before sending the invoice.
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Chris Shackleton commented
This is an absoulute must, its strange that neither QB or Xero offer this feature, I believe Sage does but I'm not a fan of their pricing structure, QB seems to have a work around with changing the estimate name to sales order but its not ideal.
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Gitte Sangster commented
We need this feature too for our ISO9001, we have to issue an acknowledgement once PO has been received.
Any help you could provide for this issue, or what other companies do. -
Mike Brooks commented
It is astounding that Xero still does NOT have anything that resembles a SALES ORDER CONFIRMATION. Businesses NEED to know what is on their Sales Order books. (Not everything issues directly from stock).
Such good software let down by something so absolutely basic.
Like others, we have to look at alternatives - it is damaging to our business to persevere given this simply is not on the DEV radar.
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Wendy McDonald commented
I am always asked for order acknowledgments.
It would be immensely helpful to have this facility.
I currently have to type an email, listing the items and individual prices and it takes up so much of my time. -
Pritesh Hiralal commented
Important enough that after so many years I’ve started looking at alternatives which have a full order processing capability. Xero is such a greatly useable software this would be a very valuable/essential addition!
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Lynsey Woodhall commented
Such a feature would greatly enhance user experience by improving customer communication, ensuring legal compliance, and streamlining workflow. Order acknowledgments provide customers with reassurance that their orders are being processed, leading to higher satisfaction and trust. Additionally, they contribute to comprehensive record-keeping, assist in meeting regulatory requirements, and simplify the end-to-end transaction process within Xero. Integrating this functionality into Xero would align with its mission of simplifying financial management and empower businesses to provide better customer service while staying compliant.
Thank you for considering this valuable addition, which would further solidify Xero's position as a leading platform for comprehensive financial management.
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David Ives commented
Quite a frustrating omission in the software
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Milena Szumlakowska commented
We are patiently waiting.
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Simon Binnie commented
We need this ASAP
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Stuart Knox commented
Amazed that we cant send a sales order confirmation. Clients in general will not accept an invoice until they have received their goods or services?
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Tina Small commented
Really would be very useful to have an order Acknowledgement facility attached to the quotation feature.
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Tania Di Fabio commented
It would be great to provide an order confirmation to our customers when we receive a PO from them. A field to add in their PO number and confirm that details of order are correct before manufacture. Perhaps an option to confirm a sales quote prior to invoicing could work.
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Lisa Drake commented
This would make the sale flow easier and us as a company look more professional
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Anna Flory commented
It would be great to have an order acknowledgment system as this is critical improve a suppliers standing with their payment terms being adhered to, as well as linking to the quote and sales invoice.
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Aoife Brennan commented
As said in the comment below. The face there is no way to manage PO's I receive for work seems pointless.
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Martin White-Rose commented
This would be really helpful. I have clients who send me POs (in several cases, generated from their Xero instances) in order to order work. When the work is completed, I invoice against those POs (either in part, split over multiple invoices, or as a whole).
I know I can create a Quote and invoice against that, but this does not tie up to my client's PO as a Sales Order would. So does not keep POs tied to Orders in my files/history and does not link the Sales invoice to their PO without me manually doing so.
This seems a crazy feature not to have, given that Xero supports me raising POs to a supplier, but does not really provide anyway to support me accepting POs _as a supplier_.