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I recently issued a payroll auto enrolment letter to an employee by email through Xero, but the employees record did not show that the email had been sent.

When I raised this with Xero support they confirmed that currently you are not able to see if or when the document was sent. This means that you have no record of having issued this information, which is a legal requirement.

I believe it is very important to have proof of issuing these documents and the email option should not be available in Xero until you can prove that the document has been issued to the employee.

I am dumbfounded this still had not been implemented. I'm giving this 3 months then I'm leaving. This feature is critical and legal.

I had just assumed this functionality would be available. When the time came that I needed it, I was gobsmacked that it doesn't exist. It caught me out badly and left me in a very difficult situation ("Sorry, our system doesn't keep any record of sent emails so I can't help you"). Honestly, it's just embarrassing that you don't have this feature. You could at least warn us that any messages sent by email will be immediately destroyed, because that's not something a normal person would expect to happen.

It's because they simply just do not care. They are already making enough money and now increasing prices to make more money without putting it back into development. I've found it pointless requesting or suggesting anything because I get the same email response every time... "we have found an idea that matches your topic"

Ridiculous that this ticket has been open for two years. Such a basic and important functionality that the "send invoice email" feature is unusable without. If I have no hard record of sending the email then I have to ask clients if they received email? Risk a double send? All embarrassing faux-pas.

@Jame Leat - Xero support told me they can manfully retrieve the emails from their systems for you (up to a certain time frame). Hope this helps your court case. Obviously it's not an ideal solution

This is a critical feature that we need. If you communicate payment reminders to your customers through Xero and final warnings, there is no log to these emails. So bad customers, will say they haven't had any warnings. Which they do, and i am currently in a small claims court case with the person owing the money using this exact same excuse!

I add information on the email to clients about payment dates / amounts and I would like to be able to view a copy of that wihtin Xero. There are times when I am doing multiple invoices and I dont remember to tick the 'send me a copy' box, maybe it should happen automatically and you should tick a box if you don't want a copy.

Ticking the box doesn't always work... quick fingers and all that.
This feature will allow a copy to be pulled up if required.

I need to be able to verify with customers who may dispute that I have sent emails to them

Dear Xero team

Please can you advise when this feature will be available?

Helpful feature , when tracking correspondence with a customer

This is very poor. I am finding the lack of the ability to check emails sent is doubting my trust in the system. You need to be able to check the correspondence between your customers if they come back to you with a question on invoices sent and information given. This is a must have as previously mentioned for legal evidence and protection within the business. I am new to Xero and will be looking for an alternative had I known about this I would not have chosen this platform.

It is vitally important to keep a business email log in Xero. The checkbox "send me a copy" while helpful, is not foolproof. Admin needs a Xero email log, to see who is sending mail out of the system, for many reasons, including debtor and creditor management, legal evidence, to avoid duplication of correspondence and to aid memory.

I agree with some of the other comments below that this is a shortcoming in Xero's provision for its customer.... especially for the monthly amount we are paying (other cheaper online accounting systems eg Clearbooks offer an accessible archive of e-mails sent to customers). If we are sending e-mails to our clients and including extra details about their purchase, potential or otherwise, we really should be able to look at those e-mails as a record of proof as to what has been communicated with them.

what a joke. Cant see if we have sent an updated invoice. We send a copy prior to payment of the client and then have no way of seeing if a reminder has been sent or a copy of partial payment.

Is it really the case that when an email containing an invoice has been sent it is impossible to review it or see and confirm that it has been sent and we just have to trust the message saying that it has? If so, this is an extremely serious shortcoming of the system.

Now I am being told "Sign in required to continue" when I am already signed in and there is nowhere to sign in. This is hopeless.

This is insane. We've sitting here waiting for payments, thinking the invoices went out. HUGE ISSUE XERO - Where is there statement about how to get this?

Another issue we just found is that if you "mark as sent" the "history" literally shows "Sent by {user}" - not "Marked Sent by user"

Unreal

How is this functionality still not available? Ludicrous.

for audit and other team members it was vital that i could see the history of emails sent that was linked with my email box. this way another member of staff could see the history of what had been set and agreed