Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Jayne Cachia commented
also bring back the option to input another invoice instead of going back into the menu. Changed a few weeks back and so annoying
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Christopher Blake commented
**** off and let me log in
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Geoff Harvey commented
I can't log in either!
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Peter Rollason commented
i don't now seem able to log in having voted and commented! Infuriating!!
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Peter Rollason commented
may not need 60 minutes
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Andy Tropia commented
This is a very inconvenient way of requesting feedback
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Tanya McGrath commented
Not on for long
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Johanna Kennedy commented
Not on it for long
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Sue Crozier commented
I'm not on Xero that long
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Stana Kuka commented
go away
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Paul McMillan commented
Please remove me from your pole
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Daniel McKenna commented
YES
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Stacey McCarthy commented
yes this is important
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Judy Pinny commented
I don't want to be emailed every other opinion on this idea. I have had to delete about 100 opinions. I don't have time for this.
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Robyn McCall commented
Yes please
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Mirian Batkin commented
How about Xero lets us get on with our jobs instead of doing their's and constantly looking for forced feedback voa survey. This is insane, first I get logged out in the middle of writhing a report (which was not save at the time of loggout so will now have to start again - Thanks xero) and now I can't get past this, Xero has gone down hill for accountants as it is now more time consuming than ever.
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Bonny Cosslett commented
Just need mu dash board, to do quick timesheet and invoice
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Bryan Turner commented
is this a flawed voting system : where was the yes or no option ?
it said i voted , but i have no idea what i voted : i wanted to vote :Log me out -
Cherie Meade commented
Agree with this - very annoying to log in and out when my job is multi tasked and I have to log back in every time working on various screens
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Pat Fitzgerald commented
where the f has xero gone?