Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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David Hardie commented
Very infuriating all this --I need to get working and can t get on to my invoicing
Please stop this start up page -
David Hardie commented
Need to get working please stop blocking instant access
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David Hardie commented
NOT interested
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Chris Carlisle commented
60 mins fine
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St Andrews Church commented
Important
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Andrew Whitaker commented
It works fine for me at the moment
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Joanne Burgwin commented
ITS FINE
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Ken Wright commented
60 min is fine
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Deborah Major commented
Voted. I need to log in ****frustrating
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Steve Townson commented
Yeah
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Mimi Anderson commented
For security when in an open plan office, I would not like to be logged in this long so as long as it is optional, that's fine
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Tony Taylor commented
thank you
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Jessica Adnams commented
Not applicable for our business. Session time out work for us
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John Vincent commented
Not for me
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Anna Winter commented
extend
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Joanna Van der Pligt commented
good idea
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Roy Currie commented
i agree. in a single user environment the forced logging out is a pain
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Clare Dingle commented
Agree, log out time needs to be more than 60 minutes
Totally DISAGREE about being continually emailed every time someone votes for this function.
Please stop emailing me
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Cory clarke commented
Thank
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Diana Russell commented
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