Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Ty Keegan commented
No comment
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Jacqueline Asher commented
Nothing
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Ravi Jain commented
nothing
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Trevor Powell commented
Your wasting my time
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Rabina Ali commented
i would like to login without being logged out whist working
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Hilda Dhanaraj commented
I would like to be able to be log in without being logged out for a whole day
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Bogusia Lukjaniec commented
60 MINUTES IS VERY CONVENIENT FOR ME
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Peter Robinson commented
no comment
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Helen Fricker commented
NO
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Yvette Gayford commented
I'm in a rush not now!
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Mason Bryden commented
I don't use it enough for it to be an issue with me
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Daniel Lowe commented
would suit me to have the option to use that feature, currently is a bother having to log in so many times per day as I'm very busy on Xero at the moment and then when I'm not busy just switch back to short log out times.
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Gerwyn Howells commented
56656
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Stefania Ignat commented
Good idea
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Greg Walsh commented
prefer an extended logout as regularly work on spreadsheets created from Xero that can take more than an hour to finalize.
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Wendy Harkness commented
Personally I do not need this But I am not a professional that would.
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Nerida Hemingway commented
great idea
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Deborah Holmes commented
Extended time before logging out would work well!
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EVONNE LIANG commented
don't log me out
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Norma Couzens commented
How it works now is fine for me.