Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Gena Smith commented
It is very annoying
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Matthew Purcell commented
No
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Jenny Khan commented
All i want to do is log on and get my work done
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Piero Palazzolo commented
It is extremely annoying to log in regularly during the day and time wasting owing to the time outs done by the system
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Trish Smart commented
Not interested
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Menashe Salomon commented
I'm not interested in this survey!!
Why do you blocked my page? -
Sarah Scott commented
IT DOES LOG ME OUT ALOT
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Kim Greenwood commented
its a pain loggong in all day
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Peter Woodhouse commented
Would be good
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Sandra Reidy commented
Usually don’t leave it inactive so not an issue for me
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Margaret Decker commented
need this but now how do I get to my work page
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Judith Nicholls commented
This is a must
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Charlotte Watson commented
It's annoying especially when at home to have to keep logging in and out, but what's the most annoying is that when you try and pin the Xero home login page to the chrome browser, it always comes up with an error message and won't link to the home login page at all and I have to google search every time I want to login in to Xero. Hubdoc allows this, I think Xero should too.
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John Kelly commented
How do I log on ????????????????????????????????????
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Linda Dew commented
Great Idea.
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Neil Treloar commented
Your product is ******** me ?
Neil Treloar
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Wensley Beazley commented
Useful
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Sharon Kimchi commented
good
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John Palmer commented
Would be a good feature to have.
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Chris Kernick commented
Not a bad security idea to lock out after 60 minutes
But this survey is really irritating - how do I get to my work pages???