Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Mac Whitley commented
Don't put whatever this is on my login page
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Allen Construction Qld Pty Ltd commented
Why is this screen even coming up? for the amount of subscription we pay it is frustrating when trying to access the software for a small task and cant
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On Set Cleaning Services commented
not needed. Frustrated I can't immediately access file as there is no instructions how to leave this screen
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Matthew Yurko commented
0
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Leanne Armstrong commented
I don't really use it for long
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Krystine Neubeck commented
Frustating
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Stephen Ruff commented
Why is this coming up - I only use this because it is compulsory
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Gareth Scott commented
yeah, do that
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Peter Fitt commented
This poses more of a security risk to our and others data, far more than any inconvinience; I might add that, in my opinion, if someone has not needed to access a Xero screen for 60 mins, then they have certainly been involved in other tasks not directly related to Xero and MAY just have forgotten to logout, so any increase in the time allowed to be idel, could, most probbly would, include time away from their workstation (potentially again allowing malicious people access) which is UNACEPTABLE! Please dont do this to all of us concious and concerned about our own and clients data!
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Happy Kiwi commented
Yes, please extend the time out further than 60 minutes
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Kim McKenzie commented
It would be handy
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Deb Sharpe commented
Good idea but not critical to me
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Shelley Schofield commented
yes extend log out time
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Julie Carter commented
Yes extend log out time.
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Sue Madgwick commented
Usually just sit there and use screen all the time, never leave to do other things
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ROBERT GROVES commented
Stop this annoying stuff
I want to be able to get onto Xero to use it
I don’t want to have to keep entering ideas -
Jane Johnston commented
Absolutely not happy having to login 4 to 5 times a day!!
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Dorothy Melkus commented
It is very annoying when you are working and just take a break come back to login again
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Rutendo Chigwededza commented
stop
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Rutendo Chigwededza commented
im busy