Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Sandra Savidge commented
how can I log in?
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nick kingham commented
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Rebecca Eastwood commented
Yes, extend the time before automatic log out
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Wayne Hartley commented
Just want to do what I logged on for !!
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Sandra Jensen commented
a
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Jenna WANG commented
Good suggestion
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Claire Lunnon commented
would be beneficial. You select trust this device but for what purpose as you have to keep logging in
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Peter Tucker commented
a
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Norman Shamu commented
60 minutes good
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Emily Schuh commented
Please let me log in now
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John Ahern commented
let me get on with it pls
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DINGXIN XU commented
It doesn't make sense.
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Stephen Clarke commented
wasting my time
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Nicholas Waterhouse commented
11
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Karen Donato commented
sounds fine
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Gary Baker commented
Im busy right now
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Ambreen Farrukh commented
log in
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Revee McCormack commented
let me log in! waist of time
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Sajith Kelakathu John commented
not good
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Aaron Clune commented
this is very frustrating, just want to ****ing log in