Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
-
Kevin Hooper commented
increase log out to 2 hours
-
David Stewart commented
The confirmation text code never comes through - it takes sooooo long to login!
-
Mike Boardman commented
Can you please get rid of this stupid survey so I can just sign in to my workpage?
-
Madonna Thompson commented
I just want to pay my staff, I can’t find the payroll. Why did you change it. It worked perfectly well for me.
-
Roxanne Bodsworth commented
How do I get to my payslip page? I don't want this don't need it.
-
Dreena Lawrence-Gray commented
My appp doesnt work so I constantly have to sign in very annoying
-
Carnie Kermode commented
I have very little service and just want my home page
-
steve hind commented
Help can somebody get me out of this page!
-
steve hind commented
WTF all i want is my home page whats this ****!!!
-
Coenraad Pretorius commented
This will not have a huge impact on my business
-
Russell Higgins commented
I want to do my work! Where is the xero homepage so I can
-
Carolyn Paki commented
Deposits should be able to be asigned straight away
-
Luke Armstrong commented
This is unintentionally hilarious. I think I'm subscribed to this idea and Xero has put it somewhere as a survey when people log in, so I've received over a hundred emails about it in the last few days. Mostly people disgruntled by the interruption to workflow. If it wasn't such a shambles it would be funny. At least Xero is trying to get some feedback. Wish they would work on some of the feedback already given in other product ideas threads that have been around for years.
Re Logout timer: A user toggleable option between 1-8 hours would probably be ideal for casual and all day users.
-
Margaret Slee commented
Its a pain and time consuming. Whoever designed this obviously does not use the programme
-
Marie Gillespie commented
I use Xero on & off all day so annoying to keep logging in. Thanks
-
Airtight Seals commented
need to work
-
Blake Forrester commented
This survey disrupts workflow more and makes me think MYOB might be a good idea
-
Michelle Jones commented
disrupts workflow
-
Henk van de Ven commented
Not important
-
Daniel Sowelu commented
Get out of the way!