Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Jacquilyn CARR commented
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Glenda Walker commented
Just
get rid of this survey, I need to do some work -
Martin Callaghan commented
make is user friendly
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Sivaguru Chinnayah commented
no comment
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Accounts Spartan commented
DONT KNOW WHAQT THIS IS ABOUT???
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Timothy Davies commented
Intrusive survey without consent. Annoying, rude and uncontracted.
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Ron Butterworth commented
stop asking questions i just want to log in
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Maria Evison commented
no comment
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John Paine commented
Stop increasing fees!
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ROBERT GROVES commented
Let me get into xero
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Sandra Wilson commented
get rid of this survey - its annoying when you start work
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Deb White commented
60 mins is fine
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Wendy Scott commented
Need to login please stop blocking us from doing this with your surveys
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Karen Owen commented
just let me in don't like this program would rather be working on MYOB
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RON BROWN commented
***** me to tears having to log on all the time. I am responsible for my own security
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Rose Bygrave commented
just give me the dashboard, I'm too busy to look at this now
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Bethanie Torrisi commented
I just want to log in
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Jason Kosbab commented
Can i just log in????
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Jess Hall commented
Because I'm not on it for longer than 60 minuets at a time but can see how it can be frustrating and disrupting for other users who are on it for longer.
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Yvonne Boyle commented
this is really irritating. No time for all this ******* about