Reporting: Customer Payment Performance - payment date and number of days late
Ability to generate a report where users’ can view contact payment activity
Purpose: Users’ can easily see which customer has good and bad credit performance, and manage customer relationships & debt.
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Naomi Hodgson commented
Definitely NEED a single report that shows limit, balance, average days to pay for all customers. Shouldn't be that hard to produce since all the information is already populated in each customer record.
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Julie Sutton commented
At the moment I have to run the receivable invoice summary and mess with it in excel every time for a specific client and then look up every single client as I'm going through updating invoice due dates for cash flow purposes - such a waste of time every week and yet another basic functionality missing in Xero ..... :(
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Peter Owen commented
Essential for predicting specific cash flow forecast
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Rachel Hay commented
For managing aged debt and scheduling work i.e. prioritising customer projects it is important to be able to see all customers and their average days to pay. There is little use in prioritising a customer who fails to pay their bills.
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Emily Inman commented
it's taking ages to create a report and therefore time consuming to calculate cash flow having to go into each contact it separately. It would save so much time if there was a report summarising the debtor days.
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Julie Sutton commented
Still no comment or update from Xero on this request ?
Why does it take so long ?
None of the ideas on tis forum ever seem to progress ... so frustrating and seriously considering a move back to SAGE as so much basic functioanality is missing from Xero -
Abby Acutt commented
To view at a client level who are your bad debt clients and who are the 'oops missed a payment client' is very important. This is a cashflow concern and would be a very help when managing aged receivables.
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Grace Occleshaw commented
Such a crucial report on customer management and managing Cash Flow. I am currently running a workaround in Excel, but would love to be able to run it out of Xero directly and have our branding on the reporting.
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Support at Findex commented
This feature would be great to be able to monitor the payment time of all customers on one page
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Ludivine Scheidecker commented
Would be great to have that
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Hannah Stevens commented
Surely with the data already in Xero this wouldn't be a hard report to produce!
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Helen Collins commented
This is very important and would be so helpful, how near are we to being able to run this report?
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Ruth Taylor commented
Please Xero Team can we have a response on this critical report request?
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Lisa Williams commented
This has been requested for years, is Xero going to look at this? To action this per customer is a very inefficient option. other programs offer this. Please relook into this.
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Julie Sutton commented
Would like a report to be able to see a list of contacts together with their average payment days - I know this can be seen on each contact but its very inefficient to look this up for each client one by one.
use this information to update our 30 day cash flow in Xero but also need to use for longer term cash flow forecast reporting too and would be so much more efficient to be able to import a single list.Yet another simple report in SAGE that is missing from Xero
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Sanet Riekert commented
Need to see this especially when renewing contracts in bulk on Ignition.
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Ruth Taylor commented
As mentioned by so many comments, the information is already calculated there within Xero as o/s days are shown for each invoice in the individual customer account. Surely it should be simple report writing task for the Xero team to bring the data together an make available as part of the reporting tools for credit control & KPI's?
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Julia Payne commented
The number of critical management reports missing from Xero is astounding. Another one we'll wait forever for no doubt.
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Alan Balfour commented
We are signatories to the Prompt Payment Code which encourages Large co.s to pay their suppliers on-time and hopefully within 30 days. THis report would be a real benefit on ensuring they do. https://www.smallbusinesscommissioner.gov.uk/ppc/
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Sarah Leo commented
Much needed info. Data is currently being calculated and sitting there but not in a useful manner.
Will improve health of many organisations with a simple report create or addition of field selection for custom reports.