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critical

Please sort this out as it is difficult to explain to clients what their monthly payroll is until you have submitted the RTI - it doesn't work to tell them once it has been submitted!

We need update on this issue. Please advise when a fix is expected. Kind regards.

credibility - how can the net pay summary the client uses to process bank payments not agree to the payslips
the pension on the payslips does not agree to the total either

Both employer and employee pension contributions are shown on the paysliip after pension assessment adopting the "confirm and cancel" arrangement. These are not however reflected in the pay run summary produced after this procedure, neither shown in the total of employer pension contributions nor reflected in the net pay. This is an issue for larger employers who use this schedule to make the net payments to employees rather than go through each individual payslip as it results in an overpayment to the newly enrolled worker. This has been raised with Xero Support who say that the arrangements are working as they should. It is not working for our clients.

Its easy to forget when a new employee that has been postponed will be due to join. If you've had payroll signed off by the client, having to then provide a whole new set of reports AFTER the RTI has been submitted is a big pain the back end.

Xero Payroll should have a way to assess employees for pension enrollment without having to first post a payroll.

I also noticed that the assessment is based on the monthly salary for the initial payroll rather than the employee's annual salary. So, eligible employees who start partway through a month and earned less than the monntly pension threshold in their month are assessed as not eligible. The system then has to reasses them the following month when they earn a full month's salary and reach or exceed the monthly earnings threshold.

Xero really need to come up with a better way to do the pension assessments.