Notification | Send to REPLY TO email when quote accepted
When a customer accepts a quote via the link the email is sent to the users email address - suggestion is to have it sent to the REPLY TO email address and / or the USERS address.
Bec Tatchell
shared this idea
Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.
We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.
While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.
Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.
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ANDERSENS MORAYFIELD
commented
This needs to be implemented URGENTLY!
All replies / comments / acceptances (or declines) need to be sent to the "Reply to" email NOT the user who created the Quote
This is delaying product being ordered, deposits being taken from the customer and invoices being issued.
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Geoffrey Hughes
commented
Yes agree please implement an option to include a group email address which is cc'd with every client action on a Quote, eg viewed, comment, accepted declined etc