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It is beyond a joke that they can't use their own software to provide their paying customers with the invoice information in the accounting format they need.

Since they can create customisable sales invoice templates, there is nothing stopping them from creating different templates and assigning them to customers, just as we do for ours.

Am I surprised they don't? No, as they can't be bothered to make sure our business address is on the invoices they send to us.

I forget how bad their programming is; the fact that you still have to log in to this community separately from being logged in to xero.

I can understand why this would be frustrating, especially when an invoice format makes it harder to reconcile net, VAT, and gross figures with the supporting CSV. A consistent UK-style presentation with separate net totals, VAT, and gross totals would make checking the numbers much more straightforward. Clear formatting is important for financial documents, just as it is for any professional digital content. For creative typography and text styling, https://stylishnameez.com/ offers plenty of options to explore.

Revert the new standard bill template to the old layout so the amounts on the Invoices are net of VAT, and the poor people who have to process your subscription invoices don't have to waste time checking figures when subscriptions have to be recharged. It is already time-consuming when you have to deduct the subscriber discount.
Do you have an accountant or bookkeeper review the design before releasing it into the wild?
The other option would be to enable people to download a PDF of the old design, or better still, one in which any subscriber discount is already applied, as you already give the ability for that design in the customisable templates.

The invoice we have received from Xero for August has been re vamped. The printed PDF version of the invoice now no longer explicitly gives the NET value of the transaction. I know we might be considered old-school here an print invoices but it is a retrograde step to have to use your fingers to calculate the Net when looking at paper records.

I have just received an invoice from Xero for client subscriptions and they have changed the style. Instead of having net figures with a net total, a VAT calculation and a gross total; they now have VAT included in each line (as a total gross figure), they then have a gross invoice total and have a memo for the VAT amount. This is not normal in the UK, it is difficult to check to to the attached CSV - how can you check between net and gross figures? Support does not get it. I need an invoice from Xero that I can use to check their figures and is in the usual UK manner - I don't care what the standard is for the rest of the world but when I use Xero to send sales invoices it is correct, I just expect Xero's sales invoices to me to be equally correct.

Xero billing: Please make the packages pricing clearer on the monthly invoices.
i.e. please add the package elements breakdown. It doesn't have to be a separate line item, it could even just be added to the text description, but showing one price, as per the invoices from xero, does not explicity explain that there is a breakdown for items mentioned. Seeing this clarity on the monthly invoices is very helpful for ensuring transparency from xero to its customers. Also, months - or years - down the line it is hard to remember what the package elements cost unless so having this detail would be helpful. Thank you

I just want to get a report of what subscriptions we are paying for at a minutes notice (not just the CSV on an invoice).

Under the Subscriptions tab, the only thing available is a list of files we have access to.

- I can’t filter by subscriber
- I can’t sort by anything
- I can’t export or print
- And I can’t see the whole list without clicking ‘Show More” 20+ times

Additionally if I go to The billing account, it only shows a statement of the gross amount.and no list of entities being billed

An invoice only shows what was billed for a month, not anything that is linked to us as a subscriber whether active or cancelled. Its also not easy to access as I have to
- go into the statement,
- go into a particular monthly invoice and then
- export a CSV.

I can’t see any history or how long a client has been being billed for which is really hard if we are trying to on-bill the subscription.

I feel this is really deliberate so that its hard to see what you are paying for at any one time. Which isn’t really fair.

Automatic posting of Itemised Xero Subscription Invoice.
It would be useful if when Xero issue the monthly subscription invoice, this was posted into the clients cero file with pdf attachment so that the customer doesn’t have to post the transaction.