Customer Support - Phone support
xero are doing everything possible to not help its customers, I can't email anyone for support, my issue I'm having isn't on the webpage, it says start discussion and doesn't lead me anyway to fill in some details to get a reply, even pretending to be a new customer I can't ask a question, why would anyone buy this without being able to have some questions answered before they buy, really disappointed. been with them for years now, i will be going back to myob.
Peter Morrow
shared this idea
Hi Peter, I'm sorry to hear the trouble you've had seeking help.
Discussions that you've mentioned finding is a community public forum and not a direct way to seek help from Xero Support. You'll find within the same site, next to the Start a discussion button there is an option to Contact Xero Support.
Through this you can raise a cased directly with our team of experts where we have different specialists to assist depending on your needs.
While it's not an inbound phone line, you'll generally find they have quite a quick turnaround and can set up a phone call where needed.
Having a response through your case also means you can look back on this and any resources shared at a later time should you run into a similar scenario, again.
I'm going to close your idea here as we don't have plans for an inbound phone line, however I can assure you every specialist you encounter is a real human being and really willing to help you overcome any questions you have about Xero and it's products.
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Sam Kressler
commented
I know it's kind of an insane idea, but what about chat or even phone-based customer service support so that Xero subscribers don't have to wait several hours (or longer) to get a response from a Xero team member when they have a pressing account issue?