US Xero Payroll - Ability to delete or apply credits to 'old' bills to pay
I have multiple 2018 bills to pay generated from the US Xero Payroll feature that I can not delete nor apply credit memos to. Those were always "locked" bills. I've been trying to void or zero out these bills for years and apparently, there is no way to actually do this. I've spent hours with customer support to no avail. Please put something in place to allow users/me to accomplish this task. My AP bills are messy and my cash basis balance sheet is messy. Journal entries are not a solution as the bills will never go away using this method. HELP!
Marilyn Parham, CPA
shared this idea
Hi team, we appreciate your input in Product Ideas and the idea shared here. Since US payroll was removed from Xero in 2019 we don't have any plans for making changes in the product for this.
We understand it's not the ideal solution however if you have tax bills or payroll transactions that weren't marked as paid before Payroll was decommissioned, you can post manual journals to adjust the balance of the relevant accounts.
While you can post manual journals to most accounts in Xero, there are some exceptions such as accounts payable. You'll need to use other methods to make adjustments to these account balances we have some help to guide you on this in Xero central.
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Daniel Bland
commented
There are third-party tools - like RecHound - that can clear these transactions for you, so they no longer affect your month-end balance sheet recs.
Quick video here highlighting the features:
https://www.rechound.com/video-demoIf you like it, you can link it to your Xero and start a free non-obligation trial here:
https://app.rechound.com/starttrial -
Morgaine Trine
commented
Everything Marilyn said I'm also experiencing. Not being able to delete bills completely throws off the balance sheet. It's especially infuriating because this is from a previous provider not handling the bills correctly and not cleaning them up within a timeframe where the bills could have been handled.