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Customer Statements - Include prepayments

Customer Statements - Would be good if customer statements could include a prepayment balance somewhere on the statement. My client receives a lot of prepayments and would like customers to be able to see at a glance their remaining credit.

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Brenda Carter shared this idea  ·   ·  Report…  ·  Admin →
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Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi team, wanting to jump in to provide a little clarity as there are 2 different points arising through this idea.

Currently, customer prepayments will only be shown on a customer's Activity statement, not Outstanding statements.

The way prepayments work in Xero, these only impact the Accounts receivable once it's applied to an invoice, therefore they don't impact the total of the statement balance.

If you want to impact the total balance, you may want to consider entering these sort of payments as Overpayments in your account. You can read more on how this works in our Xero central article.

To be open here, we don't have any short term plans for changing how these transaction types are treated in statements.

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  • John Zito commented  ·   ·  Report

    The way prepayments work in Xero, these only impact the Accounts Receivable once it's applied to an invoice, therefore they don't impact the total of the statement balance.

    Solution for now enter prepayments as Overpayments to the Customer's account. My recommendation is that we have the ability to modify the words in the Activity field that appear on statements, so when overpayment is the desired function to use to trick Xero to show the payment as a credit on a statement, I would like to modify the field that says Overpayment to say "Prepayment" on the statement for the customer for that being the type of transaction in this specific case.

  • Emma Nowak commented  ·   ·  Report

    I also have this problem. Why cant the customer balance show as a credit when a prepayment is made

  • Diane Gill commented  ·   ·  Report

    Would love to see this feature for my own business