Invoices - Generate email delivery receipt
When sending an email from an email client, you have the ability to ask for a delivery receipt - for notification when the email arrives at the destination server. I'd like the same ability when I send an invoice by email from Xero.
Currently, in order to get an email delivery receipt, I have to send the invoice to myself via Xero (so that I have the links in the email correct) and then forward using an email client to the customer. Obviously, from an audit trail point of view, this is suboptimal.
Freya Pieroz
shared this idea
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Cindy CHENG
commented
Hi Xero Team,
Please action on this soon! MYOB already have this feature with their software.
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Freya Pieroz
commented
Having problems again with the same contract. A delivery receipt (or rather the lack of the expected delivery receipt) would mean I would have followed up earlier on an invoice worth rather a lot of money which probably would have been paid by now. Instead, the earliest it will get paid is over a month after the original due date.
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Perry Mills
commented
If an invoice is disputed by the respondent (client) as part of the process of preparing an adjudication case to get the money that is owed, we need to prove that the invoice was not only sent, but received.
Ideally it would be possible to generate a 'read' receipt when the email is read, such as is possible in Gmail -
Freya Pieroz
commented
I'd use e-invoicing, but that's not an option for the particular contract with which I've had problems. Other contracts with the same client do not have the same issue with emails reportedly not arriving at the destination, so it's not an issue with Xero. It is, however, an issue that Xero having email delivery receipts would assist greatly with.