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The option to edit the "Attention" field is critical if we are to continue using Xero because our largest corporate clients require the invoice to be addressed for the attention of their clients.

I agree with a previous comment from Tracy How that, once approved, this should be saved on that invoice and not change every time a new invoice is raised as it does currently

I am seriously considering moving back to MYOB come June 30.

So many really stupid things with Xero. Business is tough enough without book keeping software being designed by idiots and foisted on the business community with the promise of something that is not an infernal frustration.

I'm here to tell them that it is.

When is this going to happen? You posted this on 30 June and it's now 7 November.

Hi Kelly,
Can I ask will this change also amend the way it affects previous invoices that are raised? Currently whenever you amend a contact in the attention field this also changes every invoice previously raised to the 'new contact'.
The desired outcome would be that the invoices stay as they are once approved.

Hello Team

Are you able to provide an update as to where this request is at.

Attention field is very critical for our business and would save a lot of time.

manyy thanks
Sharlene 04 471 2477

New Invoicing - Option to edit 'Attention' field in customer address

Its the best if we can have a dropdown option to choose the customer name we added, if we couldn't change the customer contact easily, there is no point we add all different contacts in the same company under contact page.

Please resolve this asap as I find it very tedious that we have to spend a lot of time to change customer with current way.

I haven't been able to make the 'Attention' field come into new invoicing at all, even when I make sure it is in the contact, so I'm building the invoice in new, and then switching to old, add the attention person, even though they are in the contact and print the invoice from 'old' invoicing. Havne't found a quicker way yet.

I have the same issues and am not keen on moving to the new version until this feature is available.

This is critical to us as we often have different executives responsible different jobs but within the same company at the same time.

I am not sure what other users think, but I do not like the invoicing system - it is making my job a lot slower. Even dragging and dropping in documents, you have to have it exactly in the correct space otherwise they won't load.

Thanksi

In new invoicing, please revert the ability to edit the postal address 'attention' box, back to the same as classic invoicing. The customer need the their name included in the invoice address, so for each invoice I produce, I need to change the person's name in the 'attention' box. Previously this could be done by clicking on 'edit address' within the invoice, but in new invoicing, I need to edit the address by going into 'contacts', 'edit ', 'addresses', 'edit address', 'update address', 'save'. Once this is done, the ability to email the new invoice disappears, and I have to pdf the invoice, find the address of the property agent, and send through normal emails. A one minute job now takes five minutes at least. Please let me know how to do in the new invoicing easier.

As comments are closed on the 'New Invoicing - Hide detailed summary on email' product idea, I will comment here instead.

I have unticked as per instructions, but now get a warning 'send without warning link?'

Please turn this off. If I am sending a pdf of the invoice, then I don't want to send a link.

1. Having to click 'send anyway' is an extra click that I don't want or need
2. Making users who receive invoices click on an invoice link and download a pdf is really annoying and, again, causes unnecessary clicks.

Great, thanks for listening :)

It would be very much appreciated if Team XERO would please pay some attention to this ongoing issue - an issue that seems to have been frustrating your client base for some months now. Thank you.

This is Critical Please.

Being able to Edit the "Attention to" section in the "Customer Address" when creating a new invoice for the same customer like the old version.

With the new invoicing - you have to go to Contacts to edit every time instead of being able to edit in the invoice you in.

I have the same issue- this needs to be fixed. Attention to is an important field of invoices and renders this solution quite unusuable in the business world.

Being able to Edit the "Attention to" section in the "Customer Address" when creating a new invoice for the same customer like the old version.

With the new invoicing - you have to go to Contacts to edit every time instead of being able to edit in the invoice you in.

This is critical to our locksmith business. We deal mainly with property management companies and must include the owners details in the invoice. Having to open and edit the contact each time is a costly exercise. PLEASE PLEASE PLEASE fix this before September.

@Justin McMillan not a single one of my clients uses 7 or 14 days, they're all 30 days or COD or if they deal with AU government they're 5 days and 21 days as per the government guidelines for e-invoicing and not e-invoicing.

I agree this is a major issue. I hope it is resolved.

It is also annoying that when creating a "copy to draft invoice" that it does not choose the same contact.

Also annoying that the due date does not default to the contact's terms. And in the options given, there is no choice for 30 days (I would have thought this was a standard payment term).

Let's hope Xero support is reading these messages. I haven't had a lot of luck in the past....

With Classic Invoicing, you were able to edit the billing address straight from the invoice. With New Invoicing, we are not only unable to edit the address, we can't even see who the invoice is attention to until we print the invoice.

Please make sure the full billing address is available on the invoice screen, and also make it possible to edit who to attention the invoice to straight from the invoice (and not have to go into the contact to edit it, then edit the invoice to update the contact information) as this can change depending on who made the order.