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Hi,

Although "send me a copy" will maintain a record of an email, maintaining an online audit trail for information sent and received is critical! Please include a log of communications.

Thanks,
Graham.

Please make this happen in the next update.

Don't forget to make sure that previous emails sent prior to this need to be included in the register.

Thanks

Pull your socks up Xero, this request is nearly 2 years old & it still hasn't been implemented. We are accountants that use the Xero Ecosystem so it's not like you aren't making enough money off people as we also steer our client to Xero but this is a HUGE gap in your offering.

I completely agree with Dean and Sam. I am amazed that in 2025 there is still no ability to store sent emails, especially since it seems to have been an issue since 2013 if I am reading the above shared idea by Xero correctly.

I second Sam Steele's and Anthony Jeans' comments.

I have a company with multiple employees sending Quotes/Invoices direct from Xero and being able to go back and see what has been said when a client calls up to talk about it is crucial in my business and I'm very disappointed this feature isn't already in place! I feel this is something that needs to be added in ASAP. This is something MYOB does and feel like Xero should be up there with them.

A record within Xero of e-mails sent to customers should be an essential feature of accounting software. I wanted to know which period a previous Statement covered, to avoid duplication, but just discovered there isn't one. Annoying!

Xero should keep a record of all emails sent via Xero. Xero is a cloud system and the selling point is that the company's records are all saved safely in the cloud in one place. the "send myself a copy" tickbox just clogs up my inbox further. as I said you are selling the concept of a cloud based system and obviously communications with customers, suppliers etc. is an important component that should be retained and easily accessable. I strongly request to add this functionality.

No idea why we can't simply see when an invoice was sent and to who. Doesn't even show anything if the invoice has already been paid, which is not only bizarre (with support claiming it's working as intended), but also a failure in the audit trail and impossible to prove compliance with VAT regulations. Just another great example of the failure that is new invoicing

As I have just had a case with Support getting me nowhere with an issue we are experiencing, this would be the next best thing to resolve!
We mostly email customer invoices once payment has been received as their legal VAT invoice for their records - appreciate this isn't the norm, but we still need a record to support that we have issued the invoice to the customer. When you try to email an already paid invoice, you can't see this has happened in the history - it just states 'Edited' in the action field, and then 'INV-XXXX Updated' in the details field. It repeats this twice, but does not show as invoice sent and to what emails it was sent to which is useless!

Please allow access to an area where we could search by contact to see a record of all emails sent out by Xero.

Is it possible to see a list of sent emails from Xero when using the sales invoice function?
This seems a better option than ticking the 'send myself a copy'

This is critical. When there are multiple email recipients & one needs to be emailed BEFORE the other, it is easy to mix up. We need to know who got the email(s) & recall ASAP if needed.

If we contact Xero EVERY time we need this, they will see how many people need it.

Also, if the number or requests annoys them enough they might add this feature.

This is about as basic as it gets.
Somewhere on your servers is this information and yet we can't access it. I think there is a massive breach of privacy/data laws here. I'm no expert but surely you have looked in to this issue?!

really need this function to keep track of our emails for emailing clients with outstanding payments. thx

Its crazy that Xero doesn't have this functionality. It doesn't even tell you the email template that has been sent!

I can see whether an Invoice has been sent (although I can't see who it was sent to, nor the contents of the email itself). For remittances, I don't even see that.

Yes it needs to be done. As Fiona said below!

This is business critical for compliance

Is this in the pipeline?

It has quite a lot of votes and comments saying how important this can be to businesses