Showing partial/overpayments allocated to online invoices sent to customers below the invoice total, as customers want to see amount due
Showing partial/overpayments allocated to online invoices sent to customers via email below the invoice total, as customers want to see amount due (what they have to pay) instead of seeing the invoice total. Customers just pay the last amount shown on the invoice. They often don't read the emails, that state the amount due is less than the invoice total. We want them to see it as we see it on xero.
Laetitia Heigers
shared this idea
Hi Laetitia,
This is already possible in Xero! When you use the standard invoice template, the overpayment allocation appears as a credit under the invoice total. The final amount due is then shown below that. I've attached a screenshot from my demo company to show you how it looks. Please check the invoice to see if you're using the standard template or a customized one. Thanks
