Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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RON BROWN
commented
***** me to tears having to log on all the time. I am responsible for my own security
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Rose Bygrave
commented
just give me the dashboard, I'm too busy to look at this now
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Bethanie Torrisi
commented
I just want to log in
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Jason Kosbab
commented
Can i just log in????
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Jess Hall
commented
Because I'm not on it for longer than 60 minuets at a time but can see how it can be frustrating and disrupting for other users who are on it for longer.
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Yvonne Boyle
commented
this is really irritating. No time for all this ******* about
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David Hardie
commented
Very infuriating all this --I need to get working and can t get on to my invoicing
Please stop this start up page -
David Hardie
commented
Need to get working please stop blocking instant access
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David Hardie
commented
NOT interested
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Chris Carlisle
commented
60 mins fine
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St Andrews Church
commented
Important
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Andrew Whitaker
commented
It works fine for me at the moment
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Joanne Burgwin
commented
ITS FINE
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Ken Wright
commented
60 min is fine
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Deborah Major
commented
Voted. I need to log in ****frustrating
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Steve Townson
commented
Yeah
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Mimi Anderson
commented
For security when in an open plan office, I would not like to be logged in this long so as long as it is optional, that's fine
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Tony Taylor
commented
thank you
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Jessica Adnams
commented
Not applicable for our business. Session time out work for us
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John Vincent
commented
Not for me