New Invoicing - 0.00 values appearing in the invoice summary on invoice emails which should not appear
There is system wide error in the back-end template that you use to generate invoice emails. Please refer screen captures attached. You will see that I have two lines in my Invoice 005614 that are text descriptions of services only so are effectively subheadings and have no account code and no "value". They appear correctly in the PDF invoice with a blank in the "Amount NZD" column but they appear incorrectly with a value of "0.00" on the email the customer receives. I'm annoyed at myself that I have never noticed and reported this bug before because it looks these two lines are a product or service that I have provided at 0.00 cost (in error) or decided to supply at no cost. Neither of which is the case, may confuse, and definitely looks strange and unprofessional. Please correct your system email templates so that these values correctly appear blank to match the PDF invoice
Rory Hayward
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Rory Hayward
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There is system wide error in the back-end template that you use to generate invoice emails. Please refer screen captures attached. You will see that I have two lines in my Invoice 005614 that are text descriptions of services only so are effectively subheadings and have no account code and no "value". They appear correctly in the PDF invoice with a blank in the "Amount NZD" column but they appear incorrectly with a value of "0.00" on the email the customer receives. I'm annoyed at myself that I have never noticed and reported this bug before because it looks these two lines are a product or service that I have provided at 0.00 cost (in error) or decided to supply at no cost. Neither of which is the case, may confuse, and definitely looks strange and unprofessional. Please correct your system email templates so that these values correctly appear blank to match the PDF invoice