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  1. Feed page

    It would be great to have a discussion resource/feed page when you land on Xero Central. This could be for Xero users to chat with ours peers, and discuss up to date information/trends etc.

    1 vote

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    0 comments  ·  Support  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi Elizabeth, appreciate your feedback.

    Being open up to 22 June this year we had Xero Central Discussions which was similar to what you described, a place for our Xero users to engage and have discussions with one another about Xero.

    However as part of our evolving support model, we made the tough decision to retire these forums, and we don't have any plans for this.

    This was in efforts to help make it easier for you to find answers, and better connect what you tell us with how we improve Xero.

    For product feedback and feature ideas, the best place to engage with us is here on our Xero Product Idea, site.

    For day-to-day support, our in-Product help menu and Xero Central remains your go-to for one-on-one support, help articles, guides, and Xero Learn courses.

  2. Xero Certification - Suggestion to reduce or remove the 24-hour lockout period

    24 HOUR LOCK WHEN CERTIFICATION TEST "FAILS" NEEDS REMOVED IMMEDIATELY.

    We have a trainee going through his Xero certification. He timed out the first test. He is now locked out for 24 hours.

    We can't have him spending weeks doing this.

    LOCK NEEDS REMOVED IMMEDIATELY

    9 votes

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    0 comments  ·  Support  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the feedback however want to be upfront here that we don't have any plans on removing the 24 hours lock off period - This 24 hour cooling off period is designed to give a user time to visit the learning needed to close any skills gap.

    Certifications is a test of a users ability to carry out tasks in Xero accurately.

    We generally recommend completing the full learning course first as it covers everything a user needs to know to pass.

    The direct assessment route is really for those that have been certified before. You use Xero daily and have all the skills, and are just needing to get certified.

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