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  1. Xero Certification - Suggestion to reduce or remove the 24-hour lockout period

    24 HOUR LOCK WHEN CERTIFICATION TEST "FAILS" NEEDS REMOVED IMMEDIATELY.

    We have a trainee going through his Xero certification. He timed out the first test. He is now locked out for 24 hours.

    We can't have him spending weeks doing this.

    LOCK NEEDS REMOVED IMMEDIATELY

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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the feedback however want to be upfront here that we don't have any plans on removing the 24 hours lock off period - This 24 hour cooling off period is designed to give a user time to visit the learning needed to close any skills gap.

    Certifications is a test of a users ability to carry out tasks in Xero accurately.

    We generally recommend completing the full learning course first as it covers everything a user needs to know to pass.

    The direct assessment route is really for those that have been certified before. You use Xero daily and have all the skills, and are just needing to get certified.

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