Settings and activity
3 results found
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1,269 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
Shannon Gray
supported this idea
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644 votes
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll…
An error occurred while saving the comment An error occurred while saving the comment Shannon Gray
commented
Can't believe this still hasn't been sorted by Xero. We have multiple project managers requesting quote, from within the same companies and even within the same departments. But they don't want to receive the invoices or the automatic reminders. We have had complaints from our clients about this. We also often have multiple jobs running for the same company at the same time. The default contact gets everything whether it's their project or not. Constantly having to change the default but this is still not enough to avoid the automatic reminders etc going to the wrong person.
THE RADIO SILANCE FROM XERO IS SHOCKING CUSTOMER SERVICE.An error occurred while saving the comment Shannon Gray
commented
This is needed urgently. We deal with large companies who don't want invoice reminders and statement sent to the project manager who requested the original quote.
Shannon Gray
supported this idea
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78 votes
Totally agree with this. I can't believe this still hasn't been sorted out when Xero are implementing pointless changes like the new look reports etc. We work with big companies, with multiple departments. We can have a number of jobs on the go at once. None of the project managers want fee estimate which relate to other projects, nor do they want invoices, auto-generated reminders, or statement. We need to be able to specify where these things are sent. We have actually had complaints from clients who keep receiving things that don't relate to them because Xero will always sends to the primary contact email held at that moment in time. Constantly changing the contact information to try to avoid the problem. It feels as though we need to employ someone just to do that waste of time process.