Settings and activity
4 results found
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968 votes
Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…
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Sally Dingley
commented
This is incredibly important - we have many customers with multiple service locations and some of these customers won't accept Xero invoices due to the fact we can't show the service location address on the invoice unless we update it on the system every single time which is time consuming when Xero is supposed to be making our lives easier!
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600 votes
Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.
Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.
We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!
Sally Dingley
supported this idea
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926 votes
Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏
We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.
Right now there are no specific time frames available as to when this might be worked on, but…
Sally Dingley
supported this idea
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264 votesSally Dingley
supported this idea
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Within the first week of using Xero I found this idea and voted for it as I was so shocked it wasn't already a feature! I have now been using Xero for 2 years and I am incredibly disappointed that, despite this idea originally being raised 12 years ago in 2012, the team at Xero seem to be completely ignoring their clients' request. The updates that I have seen happen in Xero in the last 2 years have seemed to me to be pointless and token gestures of needless developments instead of focusing on developments that would actually be useful for us!
This is the 2nd most requested idea from Xero's customers so come on Xero - start listening to your client base or I for one will certainly be looking at moving elsewhere.