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841 votes
Hi everyone, thanks for all the interest here. We understand the pain point of extra work when you need to apply a credit to a bill that's already part of a batch payment.
We are committed to enhancing your ability to manage, pay and track supplier bills from Xero. Through strategic partnerships in the UK and US customers can already pay bills online, delivering a comprehensive, bank-agnostic online bill payments experience.
Our product team's current focus is on delivering solutions like this to more regions, and continuing to develop these flows.
We want to be transparent that we don't have any plans to change the credit application process right now.
We understand this isn't the answer you were hoping for, and are sorry for any disappointment. Please know that we appreciate you taking the time to share your experiences and helping us understand how you use Xero. We’ll update this…
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Paul Berry
commented
The irony of it all is Xero launched their auto bill payments system last year to try and make things quicker and easier, but as you cannot include credit notes you have to allocate all the CN first before you can use this system. So basically it’s a complete waste of time and not thought through properly. Like a lot of their little ideas…..
An error occurred while saving the comment Paul Berry
commented
Thanks Anita,
That looks a really useful link!
An error occurred while saving the comment Paul Berry
commented
The other issue is now Xero have rolled out this ‘super duper’ batch payment feature where you can pay all suppliers in one go and their physical payments, it doesn’t work if the supplier has a credit note. You have to go through and allocate every credit note first.
But hey ho, what do we all know?! AI q&a is clearly more important and changing the invoicing system for something not fit for purpose.
Paul Berry
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3 votesPaul Berry
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Paul Berry
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12 votesPaul Berry
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Alison,
You can click a few buttons and Xero will go off and pay your suppliers. There is a small charge but currently it doesn’t work properly because a) you can’t pay credit notes and b) when you use this feature, it doesn’t reconcile it so you have to go through and find the lump sum payment and allocate it manually.
It should have been designed like GoCardless and Stripe where it knows the payment amount and who it was to and auto reconciles it.