Settings and activity
14 results found
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851 votes
Hi community, we value there are many different aspects within new invoicing where our invoicing users can see small changes to flows and actions could make a big difference to your workflow and experience.
I can assure you we’re engaged, we’re listening and we’re taking all your feedback into consideration as we keep building on new invoicing.
While we’ll continue to keep you updated on specific releases that relate to things that’ve been mentioned in this idea, our teams have also begun some research to get a deepened sense of our invoicing users for future improvements. We’d like to connect with you all in this idea, and invite you to share further feedback through our survey. Your insights will be invaluable to the team as they continue to plan and prioritise in this space.
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Rachel Osborn
commented
Accounts, - thank you for all the suggestions! :-)
An error occurred while saving the comment Rachel Osborn
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Hi, I totally agree with you Dion. Xero please allow us the choice of either Classic or your new Invoicing.
An error occurred while saving the comment Rachel Osborn
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I really wish you would listen to your customers. The new invoicing is awful and you have how many pages of feedback giving you the examples of what your customers don't like about it especially as the current version works very well.
You are loosing trust as we get responses like this one from Bridget Snelling to me over LinkedIn when I contacted her to please ask her to retain Classic until the new Invoicing is easier to use and less time consuming.Hi Rachel, thanks for your feedback. The switch from classic invoicing to new invoicing is a necessary step we're taking to improve your overall experience - and I can assure you it will get better! Based on customer feedback like yours, we've introduced 30 product updates in the past year, and we’ll keep making improvements. The key point being that we'll be adding features that simply weren’t possible before - creating a better and more efficient experience. We appreciate you bearing with us over the transition!
An error occurred while saving the comment Rachel Osborn
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Please please please have Tracked Inventory put back into your new Invoicing so that we can Beta Test it before you force us all into the new invoicing which is truly not an improvement in any way and I don't know how you can feel proud of what you are doing quite frankly.
Many thanks
RachelAn error occurred while saving the comment Rachel Osborn
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I am trialing your new invoicing and every time I do, I wonder who in the world you have working for you to make changes that create more key strokes and therefore take more time to process and potentially create errors.
I am just sending invoices out to be paid - your screen says they are awaiting payment. They can't be awaiting payment as they haven't been sent. So, please change this.
Then if you chose send an invoice, please send it. Don't bring up another page that you then have to hit send invoice on again to send it. A complete waste of time and effort.
It makes me laugh when your GM releases a press release on our data saying we need to work smarter not harder in NZ to get efficiency gains and yet you continue to make changes that create more work and take longer to process??
Rachel Osborn
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1 voteRachel Osborn
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2 votesRachel Osborn
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45 votes
An error occurred while saving the comment Rachel Osborn
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This is entirely frustrating Xero - I sit at my desk daily and try not to get wound up by who ever at Xero is leading these changes as they are so unhelpful and I wonder what planet they are on quite frankly. You guys need people who actually use Xero to be the ones leading the charge for change and no one else.
Please put the functionality that is currently available in Classic back to note the Payment Date in history. Everyone needs to know when a late bill is going to be paid to run their business's, why you would remove this function I do not know. And please if you have put it somewhere else please let me know where. As you are creating more work for us all to figure out "work arounds" for something that was very easy to accomplish. You are also making us less productive.
Please leave Classic Invoicing as an option for those who prefer it. Grandfather it out if you must but those of us who have used it clearly prefer it to the mess that you have created for us as users with this new version.
Many thanks,
RachelRachel Osborn
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4 votes
Sorry to hear you don't like this feature, Richard. We've heard from others that this helps them get a better picture of what their invoices will look like when sending to a customer and enables them to make changes on the fly without having to preview or send a copy to themselves first.
Appreciate it might not be everyone's cup of tea and while we don't have any plans for removing this atm, we'll get a sense of the interest through the idea here.
An error occurred while saving the comment Rachel Osborn
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When I send an invoice in the new invoicing I'd like to be able to turn off the additional steps you've added when sending.
I don't need to see a pop up of my template letter and the invoice again, after I've just checked it and want to send it.
These seem unnecessary steps for me, so I'd like to be able to turn the feature off.Rachel Osborn
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12 votesRachel Osborn
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14 votesRachel Osborn
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8 votesRachel Osborn
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41 votesRachel Osborn
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70 votesRachel Osborn
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50 votes
Thank you to everyone that contributed to the teams research in this space. We wanted to share that discovery for bulk updating stock quantities has been greatly insightful and we're pleased to share that we are moving forward to develop a solution.
We'll shift the idea to working on it as development begins, and as this moves along we'll return when there is more opportunity for you to get involved.
Rachel Osborn
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8 votesRachel Osborn
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53 votesRachel Osborn
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An error occurred while saving the comment Rachel Osborn
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The new packing slip is very ugly visually and has incorrect information on it.
There is a box around the address which is unnecessary, can you please remove this to keep the packing slip looking clean.Invoice Date - is incorrect, this is a packing slip so just needs to say "Date".
In the description if you don't add a quantity it's incorrectly showing a quantity value of 0.00, again making the packing slip unnecessarily busy and visually ugly.
Thanks for your attention to this.
Regards
Rachel -
14 votes
An error occurred while saving the comment Rachel Osborn
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In the New Invoicing when you print a Packing Slip, it isn't populating the address from the contact details. So, we just need the address that is saved in Contacts to populate the Packing Slip, rather than leaving it blank.
Many thanksRachel Osborn
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Hi Maria, I just wanted to thank you for taking the time to share the information you received.
It's actually the first feedback from Xero that I might even actually believe.