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1,269 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
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Sherri Mackey
supported this idea
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13 votes
An error occurred while saving the comment Sherri Mackey
commented
How about allowing edits to invoice without removing a payment. Sometimes wrong items are selected or they change their mind. Would be nice to be able to modify the invoice without unaplying payment, updating and reaplying.
Sherri Mackey
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38 votes
An error occurred while saving the comment Sherri Mackey
commented
Ability to modify an invoice after payment has been applied. Many times a customer modifies the ship method or adds a item after we apply payment and unless we unhook, which we don't like to do for many reasons, we cant modify or adjust the invoice. This is a basic concept. We are forever creating dash -1 invoices (to tie to the original order) for upgraded shipping or adding an artwork item as a last minute update HOURS after we charge and send the invoice to the client.
Sherri Mackey
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375 votesSherri Mackey
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An error occurred while saving the comment Sherri Mackey
commented
How can an Accounting Software not have a vendor discount terms as part of the system? Right now I need to do it all manually AFTER I remember that my terms include an early discount that I have to calculate, discount off the bill I enter then ensure I pay early within those discount terms. The system should allow more than just a Net 30 term. It would be best if the business was allowed to create their own terms item, not forced to use what you think we need.
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202 votesSherri Mackey
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77 votesSherri Mackey
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398 votes
Hi team, appreciate wanting to hear news from us here and apologies we've not checked back in sooner. Our product team have done initial work to understand the work involved in enabling your customers to pay you through Customer Statements. This is a priority for them and we have plans to develop this capability, however they need to balance this work with other key priorities. While we'll leave the idea Under review for the time being, as soon as there's an update we'll share this all with you, here.
An error occurred while saving the comment Sherri Mackey
commented
The ability for a customer to pay all open invoices off the statement would be nice vs them opening each invoice.
It would also be nice to allow the amount being paid to be modified. Sometimes they want to split the payment, which they cant do at this time. Its pay the full amount or none. I prefer something to nothing.
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78 votesSherri Mackey
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Chariel Kines - How we got around this was including the address as a LINE ITEM with the Shipping. Example: UPS Ground: ABC Company, 123 Main Street, Anywhere, NY
This helped it retain on the invoice incase we had to resend. It was an easy fix since the "Ship To" box was not included on the invoice template anyway, we removed it from our custom template so it only shows the Bill To on the top of the invoice.
Hope this is helpful to you.