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  1. 68 votes

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    Michael Hood commented  · 

    The oldest comment on this thread is April 20, 2022

    Just in case anyone has only come upon this issue since then, that was the first comment after Xero redesigned this part of their "support" website when previous threads were deleted.

    I first came across this issue (and the old thread) in mid-2021 and it wasn't anywhere near new then.

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    Michael Hood commented  · 

    Xero is great in a lot of respects - but issues like this, and even more so the lack of response, is what would prevent me from recommending Xero to others.

    I would have thought this should be a trivial issue to fix. If you upload invoices from CSV, you can use more than 4 decimal places and the invoice will be calculated correctly taking all those decimal places into account - so the calculation itself is not the problem. You can print it, send it, allocate payments to it...

    But, if you do anything to alter that invoice, even if it's just something like changing the print template, the invoice will be re-calculated but only using 4 decimal places and if the amounts are large enough, this will produce a VAT discrepancy which is a bit of a nightmare to correct (if you can be bothered).

    If this is actually a difficult issue to fix, then why aren't Xero communicating with us to explain why, so that we at least understand.

    Not good enough!

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    Michael Hood commented  · 

    This has been an issue for many years - Xero have never shown any intention of implementing an increase beyond the current 4dp.

    If you upload an invoice CSV file with 5dp on the unit price, then the invoice will correctly calculate amounts - BUT if you do any kind of change to that invoice (e.g. merely change the print template), then it will re-calculate but only with 4dp on the unit price. With large enough amounts this will lead to the VAT being incorrect.

    One workaround (fiddly) is to change units (e.g. £/mWh rather than £/kWh) but then your quantity may require more than 4dp and so you'd be back at the start.

    Michael Hood supported this idea  · 
  2. 20 votes

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    Michael Hood supported this idea  ·