Settings and activity
3 results found
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88 votes
Hi team, we appreciate the added feedback from you on the behaviours from classic that you'd find useful in new invoicing. The invoice number assignment is still a feature that our teams are continuing to monitor closely. Right now, while we don’t have plans for changing the way invoice numbers are assigned, our product teams are considering future improvements - As part of this they are doing some discovery that we’d love to get your contribution to.
We'd like to invite you to share back though our survey here. Insights from this will help our product teams get a deepened sense of our invoicing users. Thanks
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Rae Stanton
commented
I have raised this issue SO MANY TIMES!!!! It's infuriating and a backwards step with the so-called new invoicing.
Here's my standard comment that I'm posting wherever I feel it is relevant ...
I see that Xero has extended classic invoicing until end of Feb 25 (yay, coz let's face it, we all want to KEEP it!) ... so how about you let us just stay with classic invoicing instead of making us switch back every 24 hours. I would really appreciate not having to click twice to get back to where I want to be.
Alternatively ... feel free to fix the bug where Xero doesn't know the next available invoice number when I delete the existing invoice number ... coz that one is also very annoying and at this point it might be the only thing holding me back.
Thanks! And yes, I'm posting this in a few different places in the hope that I will be heard and that this infuriating bug will be fixed so that we get the old functionality in the so called New Invoicing.
Rae Stanton
supported this idea
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An error occurred while saving the comment Rae Stanton
commented
@Xero ... As @Rene Milner has said ... this is a significant backward step in functionality.
After receiving your latest email (16 July) stating that you'll extend the availability of the existing invoicing system, forcing us to CHOOSE to revert back EVERY SINGLE TIME we login is the slap in the face none of us asked for. Let us stick with Classic Invoicing until you fix these issues!
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844 votes
Hi community, we value there are many different aspects within new invoicing where our invoicing users can see small changes to flows and actions could make a big difference to your workflow and experience.
I can assure you we’re engaged, we’re listening and we’re taking all your feedback into consideration as we keep building on new invoicing.
While we’ll continue to keep you updated on specific releases that relate to things that’ve been mentioned in this idea, our teams have also begun some research to get a deepened sense of our invoicing users for future improvements. We’d like to connect with you all in this idea, and invite you to share further feedback through our survey. Your insights will be invaluable to the team as they continue to plan and prioritise in this space.
An error occurred while saving the comment Rae Stanton
commented
Also ... can we bring back sending invoices from our own email address rather than the @xero address? Those continue to get lost in people's spam folders
An error occurred while saving the comment Rae Stanton
commented
Thanks for the update, but there's not reference to these ongoing issues:
- When are you going to fix the issue with invoice numbering? I'm sick of having to manually determine what the last invoice number was to update when I delete a wrong invoice number. We still just get "there must be an invoice number" message and the just-deleted invoice number annoyingly put back in.
- When will you fix the issue with Invoice History and Notes?
These things are deal breakers for a lot of us. PLEASE PLEASE PLEASE don't force us to use new invoicing at the end of February. You're "new" system isn't as robust as the classic invoicing. We don't want it! We want the full functionality of what we had. Feel free to keep adding new things no one really wants/asked for, but for the love of all things tech, PLEASE give us back the things we rely on. We do these tasks every single day and you're making it really frustrating to use your product.
Sidenote: when I login and you ask for a 2FA code, can you PLEASE make that field active so I can type the code in WITHOUT having to click or tab to the field. That one feels like a no-brainer to me.
An error occurred while saving the comment Rae Stanton
commented
When will you fix the bug when an invoice number is deleted ... in the classic invoicing the next sequential number would be automatically added. Now the deleted invoice is just stubbornly added back in. Beyond frustrating and a step backwards. PLEASE FIX IT!!!
An error occurred while saving the comment Rae Stanton
commented
You still haven't fixed the bug where when I delete an incorrect invoice number, it doesn't then update to the next sequential invoice number, it just puts the one I deleted back in. This is an absolute dealbreaker!! When will it be fixed?? We're getting too close to this becoming a real problem for me, and I presume others!
An error occurred while saving the comment Rae Stanton
commented
When are you going to fix the Invoice Numbering issue? Case Number CX0014508244 which was raised 18 December 2023. With only 4 months until we are forced to use the new invoicing system ... what is a simple bug fix is yet another way this "new" system is inferior to the existing system.
An error occurred while saving the comment Rae Stanton
commented
100% ... this is such a big step backwards from a functionality perspective!
My main bug point at the moment is this: I sometimes generate invoices from another app, which syncs with Xero. Those invoices have weird invoice numbers, so the first thing I do is delete the app-generated invoice number and then old-invoicing Xero works out my next sequential invoice number and adds it in.
In the new invoicing system, it doesn't let me delete the weird invoice number. I delete it, Xero puts it back in. EXTREMELY FRUSTRATING.
So when this "new" invoicing is forced upon us, I'm going to have to open a second window to look up my existing invoices, then MANUALLY INSERT THE NEXT INVOICE NUMBER. That is absolutely NUTS.
Rae Stanton
supported this idea
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703 votes
Hi everyone, as another step toward improving history of new invoicing you'll find you'll now see an entry when an invoice is sent, and the email address it has been sent to.
We appreciate this is something we've heard a fair amount of feedback on and we hope helps in your journey to using new invoicing.
We still have more enhancements on the way for history and I'll be back again when more updates land.
Rae Stanton
supported this idea
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STILL A MAJOR FLAW IN YOUR SO CALLED IMPROVED INVOICING SYSTEM!!! Please, please, PLEASE do not retire classic invoicing until you get this (and other non-improvements fixed!!