Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. New invoicing - zero balance invoice can't be saved

    31 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    10 comments  ·  For small businesses » Business features  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for sharing this here, Olga. Appreciate the needs in being able to approve these sort of 0.00 invoices in your Xero organisation. I can confirm this is something our team are looking at so I'll keep you updated of any change of this, here.

    For the meantime, though I appreciate it may slightly change your flow you should find you can approve these type of invoices from the Draft list of your invoices. If you have a few of these waiting you'll be able to Approve these all at once to save a little time.

    An error occurred while saving the comment
    Catrina Southworth commented  · 

    It seems your polling is done when users are forced into the NEW invoicing system by default, which skews the results. Many of us have to manually switch back to Classic invoicing each time, so it's no surprise if you're getting a false sense of adoption.

    We haven't personally encountered the issue of being unable to raise zero-balance invoices, but this is yet another reason why the new system is simply not viable for us. For businesses like ours, the flexibility to create zero-balance invoices is essential, and removing that feature is a significant downgrade, not an improvement

    Catrina Southworth supported this idea  ·